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Cisco Systems OL-18613-01 Troubleshooting the Do Not Disturb Feature, Basic DND Troubleshooting

Models: OL-18613-01

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Chapter 19 Do Not Disturb

Troubleshooting the Do Not Disturb Feature

3.Cisco Unified Communications Manager rejects the call with the reason User Busy.

4.Phone B gets a beep tone only.

5.Phone B-prime, which is not on DND, rings normally.

High-Priority Call with DND Call Reject Enabled on a Shared Line

The following steps show the call flow for a high-priority call with DND Call Reject enabled on a shared line:

1.Phone A activates DND Call Reject with a DND Incoming Call Alert setting of Beep Only.

2.Phone A calls Phone B.

3.Cisco Unified Communications Manager extends the call the Phone B.

4.Phone B answers the call.

5.Phone A parks the call.

6.Phone A-prime, which is not on DND, rings normally.

7.Park Reversion occurs, and Phone A rings normally.

Troubleshooting the Do Not Disturb Feature

The section provides troubleshooting information for both SIP and SCCP Cisco Unified IP Phones.

•Basic DND Troubleshooting, page 19-15

•Troubleshooting Phones That Are Running SIP, page 19-16

•Troubleshooting Phones That Are Running SCCP, page 19-16

•Troubleshooting DND Errors, page 19-16

Basic DND Troubleshooting

If DND does not operate as expected, the main thing to do is find out whether the settings maintained by the SCCP station code are the same as what the user thinks they are, as shown in the following examples.

Verify DND status by toggling DND

If you toggle DND status using a softkey or a line button, you can see the new status in the LmFeatureInd message that is sent to line control. (The new status implies the old status was the opposite.) You can then toggle back.

The LmFeatureInd SDL trace gives the following three fields:

•feature: A value of 4 indicates DND.

•featureState: A value of 0 indicates on; a value of 1 indicates off.

•dndOption: A value of 0 indicates unknown; a value of 1 indicates ringer-off, and a value of 2 indicates call-reject.

Verify all DND settings by resetting the phone

If you reset the phone, all of the DND settings will be printed in the detailed SDI traces, for example:

StationD: (xxxxxxx) DND settings from TSP: status=a, option=b, ringSetting=d

Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition

 

OL-18613-01

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OL-18613-01 specifications

Cisco Systems OL-18613-01 is a robust offering from one of the leading providers of networking solutions. Primarily positioned within Cisco's comprehensive lineup of products, OL-18613-01 focuses on delivering performance, scalability, and security for enterprise networks. This product is designed to facilitate seamless integrations, optimizing the delivery of services across various network architectures.

One of the standout features of OL-18613-01 is its support for advanced routing protocols. This capability enables organizations to optimize traffic management and improve service reliability across their networks. The integration of dynamic routing protocols such as OSPF and EIGRP allows businesses to create efficient paths for data transmission, greatly enhancing operational efficiency.

Another significant characteristic is its enhanced security features. OL-18613-01 includes state-of-the-art security protocols that are crucial in today's cyber threat landscape. Incorporating features like secure access controls, intrusion detection systems, and data encryption, Cisco ensures that organizations can protect their sensitive information from unauthorized access and potential breaches.

Scalability is also a key attribute of OL-18613-01, which allows businesses to grow without the need for significant infrastructure overhaul. The solution accommodates increasing traffic loads and adds new devices seamlessly, ensuring that organizations are well-equipped to handle future demands. This is particularly important for companies aiming to expand their operations or enhance their service offerings.

Additionally, OL-18613-01 embraces cutting-edge technologies such as Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies provide greater flexibility in network management and enable businesses to automate operations, reducing the need for manual intervention and minimizing the risk of human error.

The user-friendly interface is another feature that stands out, enabling administrators to configure and manage the system with ease. The intuitive design helps streamline workflows and improves overall management efficiency, making it suitable for organizations of all sizes.

In summary, Cisco Systems OL-18613-01 embodies a blend of advanced routing capabilities, security measures, scalability, and integration of modern technologies. Designed to meet the evolving needs of enterprise networks, it stands as a reliable choice for organizations looking to enhance their networking frameworks while ensuring high-performance and robust security.