Chapter 19 Do Not Disturb
Troubleshooting the Do Not Disturb Feature
where
•a equals 0 (DND off) or 1 (DND on)
•b equals 1 (DND
•d equals 1 (disable ringer), 2 (flash only), or 5 (beep only)
Troubleshooting Phones That Are Running SIP
Use the following information to troubleshoot phones that are running SIP:
•debugs:
•show: config,
•Sniffer traces
Troubleshooting Phones That Are Running SCCP
Use the following information to troubleshoot phones that are running SCCP:
•debug: jvm all info
•Sniffer traces
Troubleshooting DND Errors
Table
Table
Symptom | Actions |
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|
DND feature key does not display | • Check the Cisco Unified Communications Manager |
| version and ensure that it is 6.0 or above. |
| • Verify the button template for this phone has the DND |
| feature key. |
| • Capture a sniffer trace and verify that the phone gets |
| the correct button template. |
| • Verify that the phone is running an 8.3(1) and above |
| load. |
|
|
DND softkey does not display | • Check the Cisco Unified Communications Manager |
| version and ensure that it is 6.0 or above. |
| • Verify the softkey template for this phone has DND. |
| • Capture a sniffer trace and verify that the phone gets |
| the correct softkey template. |
| • Verify that the phone is running an 8.3(1) and above |
| load. |
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| Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition | |
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