Obtaining Additional Publications and Information

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Introduction to Hardware Documentation

 

OL-5965-01

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Cisco Systems OL-5965-01 Obtaining Additional Publications and Information, Definitions of Service Request Severity
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OL-5965-01 specifications

Cisco Systems OL-5965-01 is a powerful learning tool designed to provide a comprehensive understanding of Cisco networking technologies. This courseware is part of Cisco’s extensive portfolio aimed at both aspiring and seasoned networking professionals. By using OL-5965-01, learners can access valuable resources that help them master various Cisco technologies and prepare for associated certification exams.

A key feature of OL-5965-01 is its focus on real-world applications. The content emphasizes practical knowledge that can be immediately applied in a business environment. This is particularly important for IT professionals who need to align their skills with the demands of the industry. The courseware covers essential Cisco technologies such as routing, switching, and security. By learning about these foundational elements, participants can build a solid understanding of network structures.

Another defining characteristic of OL-5965-01 is its interactive learning modules. The platform utilizes simulation-based training, allowing users to engage directly with networking equipment in a virtual environment. This hands-on approach fosters deeper learning, as participants can experiment with configurations and troubleshoot issues without the risk of impacting live networks. This experiential training method is crucial for mastering complex networking concepts.

Furthermore, OL-5965-01 supports various learning styles. With its blend of video lectures, practical labs, and assessments, learners can choose the approach that best suits their needs. The courseware also includes detailed explanations and step-by-step guides, making it easier for individuals to grasp intricate topics.

The technology behind OL-5965-01 is designed to be user-friendly and accessible. The platform is built to cater to both novices and experienced technicians, ensuring that users of all skill levels can benefit. Regular updates help ensure that the content remains relevant in a rapidly evolving technological landscape.

In summary, Cisco Systems OL-5965-01 is an essential resource for those looking to enhance their networking expertise. By offering practical experience, interactive learning, and comprehensive coverage of Cisco technologies, this courseware aligns well with the needs of IT professionals. It stands as a vital tool for anyone looking to advance their knowledge and career in networking.
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