Troubleshooting
ISSUE |
| SOLUTION |
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No Dial Tone |
| Check all connections to the NationPhone Router & Phone Adapter. Make sure that |
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| the green light on the NationPhone Router & Phone Adapter blinks only when the |
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| phone is off hook. If not, ensure that you have an Internet connection. Reboot your |
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| equipment. |
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Phone Does Not |
| Check all connections to the NationPhone Router & Phone Adapter. Make sure the |
Ring |
| ring volume on the phone is properly adjusted. |
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| Reboot your equipment. |
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Fast Busy |
| Reboot your equipment. |
Signal |
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Can’t Enable |
| Select Start in the Windows task bar. Then select Settings, Control Panel, the |
DHCP |
| Network icon, and the Ethernet Adapter icon (or Local Area Connection). Then |
(Windows 2000, |
| select [Properties]. Select Internet Protocol (TCP/IP). Write down all of the |
Me, NT) |
| information provided in the window. Select Obtain an IP address automatically to |
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| enable DHCP. Close all windows and reboot the computer. |
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Can’t Enable |
| Select Start in the Windows task bar. Then select Settings, Control Panel, and the |
DHCP |
| Network icon. Select the Configuration tab.Select TCP/IP in the list of network |
(Windows 95, 98) |
| components. Select the appropriate adapter associated with your computer’s |
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| Ethernet adapter. Select Properties and write down all of the information in the |
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| TCP/IP window that appears. Select Obtain an IP address automatically to enable |
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| DHCP. Close all windows and reboot the computer. |
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Can’t Enable |
| Select Start in the Windows task bar. Select Control Panel. Then select the |
DHCP |
| Network Connections icon (in Classic View), or select Network and Internet |
(Windows XP) |
| Connections and then Network Connections (in Category View). Right click on the |
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| Local Area Connection icon. Then select Properties, Internet Protocol (TCP/IP) and |
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| then Properties. Write down all of the information provided in the window. |
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| Select the General tab of the Internet Protocol (TCP/IP) Properties window. Then |
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| select Obtain an IP address automatically and Obtain DNS server address |
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| automatically. Select the Alternate Configuration tab and make sure that Automatic |
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| private IP address is selected. Select the General tab again and select [Advanced]. |
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| In the Advanced TCP/IP Settings window, ensure that DHCP enabled is selected in |
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| the IP address section of the IP Settings tab. Do not check any settings in the |
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| Default gateways and Automatic metric box sections. |
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USB vs.If your broadband provider requires a USB connection instead of Ethernet, you
Ethernet Port must purchase a USB to Ethernet converter to connect to the NationPhone Router
&Phone Adapter. Most DSL/Cable modems permit use of only one port at a time, either the USB or Ethernet Port. The NationPhone adapter should be connected to the Ethernet port from the DSL/Cable Modem via the adapater's WAN port and your PC connected to the adapter's LAN port. Use the USB port only if connecting to the adapter's WAN port with a USB to Ethernet Converter.
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