Troubleshooting

If the Sipura Web Configuration page does not return to your browser after clicking the Submit All Changes button:

1.Unplug the power to the NationPhone Router and Phone Adapter.

2.Wait 10 seconds, and then plug the power back into the Adapter.

3.Repeat steps 3-15 above.

If you are unable to surf the Web or use the NationPhone Adapter to make/receive calls:

1.Confirm your DSL/PPPoE Logon User I.D. and Password with your DSL provider.

2.Contact your DSL provider if necessary.

3.Repeat steps 4-19 above.

1.Power down your PC, the NationPhone Adapter, and your DSL Modem.

2.Wait 60 seconds and then power up your DSL Modem.

3.Repeat steps 2-19 above.

If you need additional assistance e-mail us at 24 hours a day, 7 days a week

Americas

Before you call or in your email , inform us of your NationPhone number in the

subject line. We will call or email you with the information you need. Please let us know whether you prefer to be contacted by email or

phone (and the best time to reach you).