TRENDnet Outdoor PoE Megapixel Day/Night Internet Camera manual Troubleshooting, Windows Vista

TRENDnet User’s Guide

Troubleshooting

1.I inserted the Utility CD-ROM into my computer's CD-ROM Drive but the installation menu does not appear automatically. What should I do?

Windows 8

If the installation menu does not appear automatically, press the windows icon and press “r” simultaneously. In the “run” box, type D:\autorun.exe, where “D” in “D:\autorun.exe” is the letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard .

Windows 7

If the installation menu does not appear automatically, click on the Windows Icon on the bottom left hand corner of the screen, click the “Search programs and files” box, and type D:\autorun.exe, where “D” in “D:\autorun.exe” is the letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard .

Windows Vista

If the installation menu does not appear automatically, click Start, click the Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard.

Windows XP

If the window does not appear automatically, click Start, click Run and type D:\autorun.exe where “D” in “D:\autorun.exe” is the letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard.

TV-IP302PI

2.The autorun program is unable to detect my camera. What should I do?

a.Verify that you have followed all the steps in Section 2: Hardware Installation.

b.Disable any software firewall programs such as ZoneAlarm or Norton Internet Security. If you are using Windows 8, 7, Vista or XP, disable the built in firewall.

c.Reset the IP Camera

d.Run the Autorun program from the CD-ROM again.

3.I do not have a DHCP server or DHCP is disabled on my network and I am unable to configure the TV-IP302PI. What should I do?

a.Go to the TCP/IP settings on your computer and assign a static IP address on your computer’s network adapter in the subnet of 192.168.10.x. Since the default IP address of the TV-IP302PI is 192.168.10.30, do not assign a static IP address of 192.168.10.30 on your computer’s network adapter.

b.Open Internet Explorer and enter http://192.168.10.30 into the address bar.

4.The image is blurry. How can I adjust the focus on the IP camera?

The TV-IP302PI is designed to have a clear focus beyond 3 meters. The lens is not adjustable.

5.When I click on Live View the image does not load, what should I do?

a.If you are using Internet Explorer, make sure that you install the ActiveX control WEBWATCH.cab.

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