Cisco Systems Troubleshooting Commands for Cisco Voice Gateways

Chapter 5 Powering On the Cisco VG350 Voice Gateway

Troubleshooting

Troubleshooting

This section describes possible mechanical problems and corrective actions.

Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030

Warning No user-serviceable parts inside. Do not open. Statement 1073

If there appears to be a malfunction, first check all cables and connections. If these are in order, see Table 5-1for specific troubles and solutions.

For problems with the configuration, refer to Cisco VG350 Voice Gateway Software Configuration Guide.

Table 5-1	Troubleshooting the Cisco VG350 Voice Gateway
Symptom		Possible Cause	Corrective Action
Power LED and fan are off		Power source switched off	Switch power source on
		Faulty power cable	Check/replace power cable
		Faulty power source	Check/correct input power
		Faulty internal power supply	Contact Cisco1 or your Cisco reseller
Power LED on; fan off		Faulty Cisco VG350	Contact Cisco1 Technical Service Center
			or your Cisco reseller
Power LED off; fan on		Faulty Cisco VG350	Contact Cisco1 or your Cisco reseller
No initialization response from Cisco VG350		Faulty modem console terminal	Check/replace modem/terminal
		Faulty cabling to terminal	Check/replace cable
		Faulty Cisco VG350	Contact Cisco1 or your Cisco reseller
Unit shuts off after operating for some time		Overheating	Check ventilation
		Faulty Cisco VG350	Contact Cisco1 or your Cisco reseller
Console screen display freezes		Console fault	Reset/replace console
		Software error	Repeat power-on procedure
		Faulty Cisco VG350	Contact Cisco1 or your Cisco reseller

1. See the “Obtaining Technical Assistance” section on page xvi.

Cisco VG350 Voice Gateway Hardware Installation Guide

OL-25970-01 5-3