troubleshooting
Charging
The Battery icon is not showing that it is charging when the handset is placed on the base.
1.Bad battery contact move the handset slightly.
2.Dirty contact. Clean the battery contact with a cloth moistened with alcohol.
3.Battery is full, no need to charge.
No dial tone
1.No power, check the connections. Reset the phone: unplug and plug back in the electrical outlet.
2.The Battery has lost its charge. Charge the battery pack for at least 24 hours.
3.You are too far from the base, move closer to the base.
4.Make sure that you have used the telephone line cord and DC power adapter provided.
5.Make sure that the DC power adapter is connected correctly.
Poor audio quality
1.The base may be too close to electrical appliances, reinforced concrete walls or metal door frames. Place the base away from any electrical appliances.
Caller ID service does not work
Check your subscription with your network provider.
A phonebook entry cannot be stored
The phonebook may be full. Delete an entry to free memory.
No display
1.Try recharging or replacing the battery pack.
2.Reset the telephone base. Unplug the unit’s electrical power, then plug it back in.
Registration
Unable to register another handset
1.Be sure that it is a Clarity expandable handset that is compatible to the D613C.
2.If there is a total of 5 handsets registered, the maximum has been reached.
3.The display shows NOT REGISTERED. You must
troubleshooting
Handset loses the link to base during use
1.Make sure the power cord is connected properly into the telephone base.
2.Make sure the DC power adapter is connected properly into an electrical outlet.
3.Move the cordless handset closer to the telephone base. It may be out of range.
4.Reset the telephone base by unplugging the unit’s electrical power. Wait for around 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize.
Static On The Line
1.Your phone may be located near a touch lamp, microwave, refrigerator or other household appliances.Try relocating your phone to another area.
2.A cordless phone on your line may cause static.Try disconnecting the cordless phone. This may eliminate the problem.
3.Extra devices attached to the telephone, such as CID units and answering machines may cause static. Disconnecting the devices may eliminate the problem.
4.If there is also a DSL service in the home, this will cause interference on the line. That interference is then amplified by the phone, causing a less than optimal quality of conversation. Install the phone line filter provided by the DSL service provider to reduce the amount of interference on the line.
Interference
1.Check cords and connections. Frayed or poorly connected cords can cause interference. Swap cords if necessary.
Noise interference on your radio or television
Your base or charger may be too close. Move it as far away as possible.
Answer Machine
1.Make sure the answering machine is on.
2.The memory may be full. If so, you will need to delete some messages.
Still Not Working?
If, after going through this checklist, the D613C is still not functioning properly, call Clarity at 1.800.426.3738.
IMPORTANT SAFEty InSTructionS
Privacy of communications may not be ensured when using this phone.
Warning:To maintain the compliance with the FCC’s RF exposure guideline, place the base unit at least 20 cm from nearby persons.
For body worn operation, this handset has been tested and meets the FCC RF exposure guidelines when used with the Clarity accessories supplied or designated for this product. Use of other accessores may not ensure compliance with FCC RF exposure guidelines.
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons including the following:
1.Read and understand all instructions.
2.Follow all warnings and instructions marked on the telephone.
3.Do not use this telephone near a bathtub, wash basin, kitchen sink or laundry tub, in a wet basement, near a swimming pool or any where else there is water.
4.Avoid using a telephone (other than a cordless type) during a storm.There may be a remote risk of electrical shock from lightning.
5.Do not use the telephone to report a gas leak in the vicinity of the leak.
6.Unplug this telephone from the wall outlets before cleaning. Do not use liquid cleaners or aerosol cleaners on the telephone. Use a damp cloth for cleaning.
7.Place this telephone on a stable surface. Serious damage and/or injury may result if the telephone falls.
8.Do not cover the slots and openings on this telephone.This telephone should never be placed near or over a radiator or heat register.This telephone should not be placed in a
9.Operate this telephone using the electrical voltage as stated on the base unit or the owner’s manual. If you are not sure of the voltage in your home, consult your dealer or local power company.
10.Do not place anything on the power cord. Install the telephone where no one will step or trip on the cord.
11.Do not overload wall outlets or extension cords as this can increase the risk of fire or electrical shock.
12.Never push any objects through the slots in the telephone.They can touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock. Never spill liquid of any kind on the telephone.
13.To reduce the risk of electrical shock, do not take this phone apart. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.
IMPORTANT SAFEty InSTructionS
14.Unplug this product from the wall outlet and refer servicing to the manufacturer under the following conditions: when the power supply cord or plug is frayed or damaged; if liquid has been spilled into the product; if the telephone has been exposed to rain or water; if the telephone has been dropped or the case has been damaged; if the telephone exhibits a distinct change in performance; if the telephone does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment may require extensive work by a qualified technician to restore the telephone to normal operation;
15.Never install telephone wiring during a lightning storm.
16.Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
17.Never touch uninsulated telephone wires or terminals unless the tele phone line has been disconnected at the network interface.
18.Use caution when installing or modifying telephone lines.
BATTERY SAFETY INFORMATION
Dispose of used batteries according to the instructions.
1.Do not dispose of the battery in a fire as it may explode. Check with local codes for possible special disposal instructions.
2.Do not open or mutilate the battery. Released electrolyte is corrosive and may cause damage to the eyes and skin. It may be toxic if swallowed.
3.Exercise care in handling batteries in order not to short the battery with conducting materials such as rings, bracelets and keys.The battery or conduction material may overheat and cause burns.
PARTY RESPONSIBLE FOR
REGULATORY COMPLIANCE
Clarity, A Division of Plantronics, Inc.
4289 Bonny Oaks Drive, Suite 106
Chattanooga,TN 37406
Phone:
WArranty SErVIce InFOrmation
regulatory compliance | regulatory compliance |
regulatory compliance
Industry Canada Technical Specifications
Incidental or Consequential Damages: Neither Clarity nor your retailer dealer or selling distributors has nay responsibility for any incidental or consequential damages including without limitation, commercial loss or profit, or for any incidental expenses, expenses, loss of time, or inconvenience. Some states do not allow exclusion or
Part 68 of FCc Rules Information
a)This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
b)A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.A compliant telephone cord and modular plug, RJ11C USOC, is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
c)The REN is used to determine the number of devices that may be connected to
a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX.
The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
d)If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible.Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
e)The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
f)If trouble is experienced with this telephone equipment, for repair or warranty information, please contact Clarity,
g)This telephone equipment is not intended to be repaired and it contains no repairable parts. Opening the equipment or any attempt to perform repairs will void the warranty. For service or repairs, call
h)Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
Part 68 of FCc Rules Information
i)If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this telephone equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
j)This telephone equipment is hearing aid compatible.
Customer-Owned Coin/Credit Card Phones:
To comply with state tariffs, the telephone company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.
Part 15 of FCc Rules Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Your equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of FCC rules.These limits are designed to provide reasonable protection against harmful interference in residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation; if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one of the following measures:
1.Where it can be done safely, reorient the receiving television or radio antenna.
2.To the extent possible, relocate the television, radio or other receiver with respect to the telephone equipment. (This increases the separation between the telephone equipment and the receiver.)
3.Connect the telephone equipment into an outlet on a circuit different from that to which the television, radio, or other receiver is connected.
4.Consult the dealer or an experienced Radio/TV Technician for help.
WArning: Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user’s authority to operate the equipment.
PRINTED IN CHINA
This product meets the applicable Industry Canada technical specifications.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord).The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together.This precaution may be particularly important in rural areas.
WArning: Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number is an indication of the maximum number of terminals allowed to be connected to a telephone interface.The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.
This Class B digital apparatus complies with Canadian
(The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.)
TECHNICAL INFORMATION
Amplified dB Level: 30dB
Dimensions
Handset Size: 7” x2” x 1 1/4”
Main Base Size: 2 1/2” x 5 1/2” x 4” (H x W x D)
Charger Size: 2 1/2” x 3 1/2” x 4” (H x W x D)
Weight
Handset Weight: 3.14 oz.
Main Base Weight: 5.04 oz.
Charger Weight: 4 oz.
Power Requirements:
Main Base DC Adapter: 6VDC, 600 mA; Charger Adapter: 6VDC, 300mA
Battery: 2.4V 550mAh
limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you.
Other Legal Rights:This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
To obtain warranty service, please prepay shipment and return the unit to the appropriate facility listed below.
Clarity Service Center | Plantronics Service Centre |
4289 Bonny Oaks Drive, Suite 106 | 2732 Etienne Lenoir |
Chattanooga,Tennessee 37406 | Laval, Quebec H7R 0A3 |
Tel. (423) | Tel: (800) |
Fax: (423) | Fax: (514) |
Please use the original container, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage. Include the following information:
A
Number and description of units shipped;
Name and telephone number of person to call, should contact be necessary; Reason for return and description of the problem.
Damage occurring during shipment is deemed the responsibility of the carrier, and claims should be made directly with the carrier.
The following warranty and service information applies only to products purchased and used in the U.S. and Canada. For warranty information in other countries, please contact your local retailer or distributor.
Limited Warranty: Clarity, a division of Plantronics, Inc. (“Clarity”) warrants to the original consumer purchaser that, except for limitations and exclusions set forth below, this product shall be free from defects in materials and workmanship for a period of one (1) year from the date of original purchase (“Warranty Period”).The obligation of Clarity under this warranty shall be at Clarity’s option, without charge, of any part or unit that proves to be defective in material or workmanship during the Warranty Period.
Exclusions from Warranty:This warranty applies only to defects in factory materials and factory workmanship.Any condition caused by accident, abuse, misuse or improper operation, violation of instructions furnished by Clarity, destruction or alteration, improper electrical voltages or currents, or repair or maintenance attempted by anyone other than Clarity or an authorized service center, is not a defect covered by this warranty.Telephone companies manufacture different types of equipment and Clarity does not warrant that its equipment is compatible with the equipment of a particular phone company.
Implied Warranties: Under state law, you may be entitled to the benefit of certain implied warranties.These implied warranties will continue in force only during the warranty period. Some states do allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
