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| Maintenance |
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Maintenance
Caring for your MAX EX
•Follow all warnings and instructions marked on your MAX EX.
•Unplug base unit and conferencing pod from the wall outlet before cleaning.
•Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your conferencing pod or base unit and power supply.
!Electrical considerations
•Use only the power adapter that comes with your conferencing phone.
Troubleshooting
If you are having trouble with your MAX EX, it might be improperly set up or other equipment might be malfunctioning.To begin, check for the following or consult the chart on the next page:
•The MAX EX base unit is plugged into the proper volt electrical outlet and its power light is on.
•Make sure cables are securely connected.
•The equipment the other party is using is comparable in quality to your MAX EX conferencing phone and is working properly. While the MAX EX works with speak- erphones, cell phones, handsets or installed conferencing systems, the quality of the conference will be impacted if the party you are conferencing with has poor quality equipment.
Maintenance |
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| If you hear | It could be that | Try this |
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| No dial tone | Base unit is not | Connect the base unit to the |
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| connected to telephone | telephone jack using the |
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| jack. | supplied telephone cable. |
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| You are not using an | Check that you are using an |
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| analog phone line. | analog phone line. Consult your |
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| IT department for help. |
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| Static or noise | You have a bad | Place the call again to see if |
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| telephone connection. | another line provides a better |
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| connection. |
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| You have a bad | Plug a working phone into the |
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| telephone line. | phone jack. If the line is still |
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| noisy, call your telephone |
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| company. |
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| The other party's room | Ask the other party to turn off |
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| is too noisy. | noisy equipment. |
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| Calls can come | The dialing mode (tone | See page 10 for instructions |
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| in, but you can't | or pulse) is set | on changing the dialing mode. |
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| dial out. | incorrectly for your |
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| service. |
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| Poor audio | The equipment on the | The equipment should be upgraded. |
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| far end is of lesser quality. | Participants can try sitting closer |
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| to equipment and eliminate |
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| background noises. |
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Technical Services Group ~ | Technical Services Group ~ |
