Cobra Electronics XRS R7, XRS R9G manual Product Service

Product Service

Customer Assistance

Product Service

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For questions about operating or installing this new Cobra product, or if parts are missing…CALL COBRA FIRST…do not return this product to the store.

If this product should require factory service, call Cobra before sending the product. This will ensure the fastest turn-around time on any repair. If Cobra asks that the product be sent to its factory, the following must be furnished to have the product serviced and returned.

1.For Warranty Repair, include some form of proof-of-purchase, such as a mechanical reproduction or carbon of a sales receipt. Make sure the date of purchase and product model number is clearly readable. If the originals are sent, they cannot be returned.

2.Send the entire product except for hardwired or permanently placed components such as 12V hardwire power cord and cord clips.

3.Enclose a description of what is happening with the product. Include a typed or clearly printed name and address of where the product is to be returned, with phone number (required for shipment).

4.Pack product securely to prevent damage in transit. If possible, use the original packing material.

5.Ship prepaid and insured by way of a traceable carrier such as United Parcel Service (UPS) or Priority Mail to avoid loss in transit to:

Cobra Factory Service

Cobra Electronics Corporation 6500 West Cortland Street Chicago, Illinois 60707 U.S.A.

6.If the product is in warranty, upon receipt of the product, it will either be repaired or exchanged depending on the model. Please allow approximately 3 – 4 weeks before contacting Cobra for status. If the product is out of warranty, a letter will automatically be sent with information as to the repair charge or replacement charge.

For any questions, please call 773-889-3087 for assistance.

Nothing Comes Close to a Cobra® 41