Chapter 5: Troubleshooting & Default Settings
Use the chart below for troubleshooting your Advantage LX printer prior to contacting Technical Support. If you are unable to resolve the problem using the chart below, please contact our Technical Support.
Symptom | Possible Cause | Recommended Solution |
Red Ready Light | Print Head Unlatched | Securely latch printhead |
| Out of Media/Ribbon | Replace media/ribbon |
|
|
|
| Printer Paused | Press Feed Button to |
|
| continue printing |
Red Power Light | Incorrect Power Supply | Verify use of correct power |
|
| supply |
Printing Too Light | Printer Darkness Setting | Increase printer Darkness |
|
| using CognitiveTPG Printer |
|
| Administrator |
| Driver Darkness Setting | Increase the Darkness |
|
| value within the printer |
|
| driver |
| Printhead Dirty | Clean printhead |
|
|
|
Printing Blank Labels | Incorrect Media | Use direct thermal media |
| Missing Ribbon | Use print ribbon when |
|
| printing to thermal |
|
| transfer media |
Continuously Feeding | Printer out of Calibration | Calibrate printer using |
Labels |
| CognitiveTPG Printer |
|
| Administrator |
Feed Button Not Working | Printer is running a stored | With print head unlatched, |
| program | turn printer off and back |
|
| on then |
|
|
|
Print Not Positioned | Top of Form or Print Width | Adjust Top of Form |
Properly | requires adjustment | and Print Width using |
|
| CognitiveTPG Printer |
|
| Administrator |
Media Drifting During | Media Guide improperly | Verify Media Guide is |
Printing | adjusted | positioned properly |
|
|
|
Skipping Labels During | Label Design | Decrease height of label |
Printing | Printer out of Calibration | Recalibrate printer using |
|
| CognitiveTPG Printer |
|
| Administrator |
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