Intervoice IQ Environment Overview
Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers)
Call flow/UI, company’s business logic, voice files reside on
IVR
Data integration logic to
IVR application
Omvia
Media Server
ODBC, 3270, etc.
Telephone
Network | Enterprise Data |
| |
| HTTP/XML, MQSeries, etc. |
Internet/
Intranet
Web/App
Server
Figure 1-2. Omvia Media Server within the Intervoice IQ Environment
60001024, Third Edition |
