Compaq M100 manual Intervoice J2EE Environment Overview

Omvia Media Server Overview

Intervoice J2EE Environment Overview

Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers)

Call flow/UI, company’s business logic, voice files reside on application server

Data integration logic to back-end systems also part of the application

PSTN/ Wireless

Omvia

Media Server

Voice

server

Enterprise Application

Browser

Application

Server

Corporate

InternetWeb

Server

Web Infrastructure

Software

Call Center/

Customer Service

Agents

Database

Figure 1-3. Omvia Media Server within the Intervoice J2EE Environment

60001024, Third Edition Overview 1-5