Compaq PKX301T manual To receive repair service

Note

Note

Support and Service

Getting Assistance for Your Computer

To receive repair service

If the notebook product is not normally sold by Compaq or HP in the country of use, it must be returned for service to a country in which it is sold and supported.

Notebook products have regional support and service in selected countries. Notebook PCs may be supported only in the country in which they are purchased and marketed. If you are outside the country of purchase, you must cover the cost of shipping your notebook to the appropriate authorized repair site.

If you are uncertain about the support available for your notebook, please contact Customer Support—see “To get support or service” on page 50.

If your computer is under warranty. To receive warranty repair service, contact an authorized reseller or service provider—see “To get support or service” on page 50. The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes. Warranty service may include the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location.

If your computer is no longer under warranty. Contact an authorized reseller or service provider—see “To get support or service” on page 50. The support provider will let you know about repair charges and processes.

You are financially responsible for any repairs to your notebook that are not covered by the warranty—see “Limited Warranty Statement” on page 54. This includes any repairs required if you damage your notebook—for example, by spilling liquid onto it, dropping it, or breaking the display.

In addition, most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. When you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your warranty does not cover the expense of correcting this situation.

52 Startup Guide