Connect Tech JB2, JB0, JB1, JB3 user manual RMA Overview

1-8 Chapter 1: Introduction

RMA Overview

Connect Tech products requiring warranty or non-warranty repairs need an RMA number. To obtain a Return Merchandise Authorization (RMA) Number please contact:

Connect Tech Inc.

Technical Support 42 Arrow Road

Guelph, Ontario, Canada N1K 1S6 Phone: 519-836-1291

Toll: 800-426-8979 (North America only)

Facsimile: 519-836-4878

Email: support@connecttech.com

FTP: ftp.connecttech.com

HTTP: //www.connecttech.com

Once you have obtained an RMA number please follow these steps:

1.Include with the product:

proof of purchase (including date of purchase) serial number

problem description RMA number.

2.Clearly display the RMA number on the external packaging.

3.International customers must state on all shipping documents and packages, “Canadian Goods in Origin being returned for in/out of warranty repair”.

4.Please refer to the Limited Warranty for further restrictions or requirements.

Note:

1.Please pack the item for repair securely and ship it prepaid and insured. Connect Tech is not liable for damage or loss to the product due to shipping.

2.Connect Tech will not accept items for repair without an RMA number.

3.Connect Tech will not accept items for repair shipped freight collect.

Your Titan/cPCI adapter is very sensitive to static electricity. Make sure you wear an anti-static wristband before you remove the adapter from your computer. When you remove the board from your computer, handle it only by the edges and place it on the anti-static bag or an anti-static mat

Titan/cPCI User’s Manual, ver. 0.00