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Creative AWE64 Troubleshooting, Modems and your Creative WebPhone, Bandwidth and your Answering Machine

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Modems and your Creative WebPhone

If you have a modem connection (dialup) to your Internet service provider, make sure your modem has error correction and data compression enabled (this is the default for almost every modem we know of). If your 14.4 kb modem does not support data compression, you and the parties you talk to will not obtain the audio performance that is possible using data compression. To verify your modem has error correction and data compression is enabled, consult your modem’s documentation.

Bandwidth and your Answering Machine

If you have a 14.4Kb modem and have your answering machine enabled, when you are talking to a party on a Line and one or more parties call and engage your answering machine, your answering machine will play an OGM to each of the parties in the background. This will degrade the audio performance of your conversation. It is recommended that you disable your answering machine while talking on your Creative WebPhone.

Troubleshooting

1.Received audio is delayed and choppy.

This may happen if you have a bad connection to the Internet and/or you are talking during a heavy traffic period on the Internet (slow packet transmission because of diminished available bandwidth). This is not a problem with Creative WebPhone but a natural phenomena associated with the Internet. If this is the case, try reconnecting to the Internet or call at another time.

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Contents

Getting Started Quick Start for INTERNETed Audio Tools Plug and Play Install Tips Notes for WaveSynth/WG Users Getting Started Page Contents Appendices AGeneral Specifications BUnderstanding the Installation B-1 B-2 Page ❑Checking System Requirements ❑Using This Guide ❑Getting More Information ❑Document Conventions Checking System Requirements Getting More Information Document Conventions Text Conventions Text Element Use Icons Icon Setting Up Your Audio Card User’s Guide 1.Start CreativeWaveSynth-Waveguide The WaveSynth/WG properties sheet appears, displaying the Profile tab 2.Click the Performance Settings button 4.In the WaveSynth/WG properties sheet, click the Quit button to close it To install the card and related peripherals: 3.Remove your system’s cover Find a free Page Page Installing Software in Windows If a dialog box similar to \WIN95\DRIVERS Page The Media Player appears as shown in Figure 2.On the Device menu, click Sound 4.On the Media Player, click Page Installing Software in DOS/ Windows C:\SB16 DIAGNOSE Using Memory Managers Bypassing the Loading of the Low-LevelDrivers Page General Specifications Built-inDigital/Analog Mixer Volume Control 3D Stereo Enhancement Technology MIDI Interface Upgrade Options Understanding the Installation SET Input/Output (I/O) Addresses I/O Address Range Device Interrupt Request (IRQ) Lines IRQ Line Direct Memory Access (DMA) Channels DMA Channel Usage SOUND Environment Variable BLASTER Environment Variable Parameter Description MIDI Environment Variable The AUTOEXEC.BAT File Settings The CONFIG.SYS File Settings DIAGNOSE /A Page Changing Audio Card Settings In MS-DOS/Windows3.1x CT3DSE ON CT3DSE OFF [sndblst.drv] FullDuplex=1 FullDuplex=0 Page Page To enable it, select the check box 7.Click the OK button and restart Windows 95 for the change to take effect To enable or disable the interface in MS-DOS: 1.Exit to MS-DOSif you are in Windows CTCU Troubleshooting Causes Problem SOUND or BLASTER environment could not be found Problem Error message “Out of environment space” Cause The system environment space is used up Add the statement SYSEDIT Page Resolving Conflicts in Windows Resolving Conflicts in MS-DOS/Windows3.1x Technical Support Page FaxBack +353 1 Quick Start Interneted Audio Setting Up Microsoft Internet Explorer Setting Up the Dialing and Service Provider Information Page To Set Up a Dial-UpScript Running Microsoft Internet Explorer Setting up Microsoft Internet Explorer Page Page Connecting to Your Internet Service Provider Entering your activation key Entering information in the Configure window Entering your User Information Information Entering your Network Parameters WebPhone Password Network Parameter descriptions Changing your E-MailAddress Audio Programs and your Creative WebPhone Sound Cards and your Creative WebPhone Modems and your Creative WebPhone Bandwidth and your Answering Machine Troubleshooting Page Page Page 4.Type D:\ENGLISH\WIN31\CTCM\INSTALL CTCM ❑Your PnP cards’ settings do not work properly ❑You need to add resource settings for new and existing legacy (non-PnP)cards ❑You have changed the resource settings of your legacy cards ❑You have removed a legacy card from your system To run CTCU in DOS/Windows 3.1x: The CTCU Interface PnP Cards Section Reconfigure Button ❑I/O Range window ❑Interrupt window ❑Direct Memory Access window ❑Memory Range window Legacy Cards Section Page System Devices Section PCI Devices Section Generally, a PnP card requires one of the following to work: ❑PnP System BIOS ❑PnP Operating System ❑PnP Configuration Drivers and Utilities PnP System BIOS PnP Operating System PnP Configuration Drivers and Utilities Page Why Use CTCM and CTCU Limitations of CTCM and CTCU General Questions ICM (or other Configuration Manager) Questions CTCU Question CTCM Questions Page Page Notes for WaveSynth/WG Users