Returning your Product for Repair/ Replacement
Shipping Tariffs
Asia Pacific region
Please contact the dealer who sold you the product. Your dealer may be able to assist you. If you are unable to do so, contact your local authorised distributor or the relevant Creative Technical Support Center. For details on your nearest authorised distributor and Technical Support Center, visit the Asia website at www.asia.creative.com/support/warranty
Note: Product returns shall only be accepted if the product is purchased from authorised dealers.
If you are returning a product for factory service, please refer to the Returning your Product for Repair/ Replacement section below. For warranty terms and conditions, please go to www.asia.creative.com/ support/warranty and select your region, if necessary.
Creative requires that all returns for repair/replacement must be first issued with a Return Merchandise Authorization (RMA) number. To return a product for factory service, contact the regional Creative Technical Support Center. Once the staff has verified that the product is defective, you will be given an RMA number.
When returning a product for factory service:
❑You will be asked to supply a dated Proof of Purchase, to validate your Warranty,
❑Shipment to Creative is at your expense and you assume all risk. If necessary, ship the package through a carrier that provides proof of delivery. Insure the shipment at full product value.
❑Write the RMA number on the outside of the package. Creative cannot accept any return that does not include an RMA number on the package.
❑You should only return the defective item(s) and mail it to the address provided by the Technical Support Center.
❑Use proper materials for packing the item(s) for shipment.
Outside the United States & the European Union
To avoid tariffs when shipping a product to Creative from outside the US or the EU, or from zones with special tax status, you must complete the relevant customs documentation before shipping the product. To ensure delivery, Creative may include charges for return shipment.
Creative Technical Support