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| Visit our online help websites for help with installation, answers to frequently asked | To return a Creative product for a factory service, | |
| questions, or troubleshooting tips. Our websites hold a wealth of information as well as up- | contact the Creative Technical Support office. Once | |
| the staff has verified the product is defective, you will | ||
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| be given a Return Merchandise Authorization (RMA) |
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| number. | |
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| NOTE: Retain your purchase receipt, as well as all |
| BEFORE YOU CONTACT US | packaging and contents, until all product components | |
| Please fill out the following information and be seated at your computer. | are functioning to your satisfaction. They are | |
| • Model #: _____________Serial # _____________(both found on the back of the device) | required in the unlikely event you need to return the | |
| product to Creative. | ||
| • Error message on the screen and how it came about: _______________________________ | When returning a product for factory service: | |
_________________________________________________________________________ |
| • Shipment to Creative is at your expense and you | |
________________________________________________________________________ |
| assume all risk. Ship the package through a carrier that | |
| • Information on the adapter card that conflicts with the product (if applicable): __________ | provides proof of delivery; insure the shipment at full | |
_________________________________________________________________________ |
| product value. | |
________________________________________________________________________ |
| • Place the RMA number on the outside of the package. | |
| • Hardware configuration information: __________________________________________ | • Use proper materials for packing the product for | |
| • IRQ line: (if applicable):_____________________________________________________ | shipment. | |
| • DMA channel used (if applicable): ___________________________________________ | • For free repair or replacement, you must include a | |
| copy of a dated proof of purchase (store receipt), | ||
| • Computer type and speed: __________________________________________________ | ||
| proving the product is still under Warranty | ||
| • Type and version of your operating system; Windows 95/98/Me/NT/2000: ___________ | ||
| Creative may replace or repair the product with new | ||
_______________________________________________________________________ |
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| or reconditioned parts, and the faulty parts or product | ||
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| For comments or questions regarding our technical support, you can also contact us at the | will become the property of Creative. | |
| following address: Creative Labs, Inc., Technical Support, 1523 Cimarron Plaza, Stillwater, | Outside the United States | |
| OK 74075. | To avoid tariffs when shipping a product to Creative | |
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| Labs from outside the U.S., you must complete an |
| If after consulting our online help, you still have an installation question on a Creative | official customs form before shipping the product. To | |
| ensure delivery, Creative may include charges for | ||
| product, you may contact us by the following numbers (please have your system hardware | ||
| return shipment. | ||
| and operating system configuration information and Creative product model and serial | ||
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| numbers available for the call): Telephone (405) |
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