Crestron C2N-DAP8RC Digital Audio Processor with Room Control
Operations Guide – DOC. 8187A Digital Audio Processor with Room Control: C2N-DAP8RC • 61
C2N-DAP8RC Troubleshooting (continued)

TROUBLE POSSIBLE

CAUSE(S) CORRECTIVE ACTION

Improper Net ID. Verify that C2N-DAP8RC Net ID matches Net
ID in software program.
NET LED
does not
illuminate. Loose network
connection.
Verify that cable plugged into NET port is
secure.
Verify that the universal remote has been
properly mapped and the commands are
properly identified in the SIMPL Windows
program.
There is no
response
from
commands
sent to C2N-
DAP8RC.
Universal remote
is not
communicating
with C2N-
DAP8RC. Verify that the CNXRMIRD is properly
connected to the IR IN port on the C2N-
DAP8RC.
Verify that the IR probe is properly connected
to one of the IR OUT ports on the C2N-
DAP8RC.
Improper
placement or
connection of the
IR probes. Review the IR probe manual and make sure
that it is properly placed on or near the IR
window of the equipment.
Improper
connections to
the VIDEO OUT
ports on the
C2N-DAP8RC.
Review the combination of acceptable video
formats delivered via the VIDEO OUT ports on
the C2N-DAP8RC. Refer to “Hardware
Hookup” in this Operations Guide.
The C2N-
DAP8RC Video
Matrix Control
symbol has
been improperly
programmed.
Review the combination of acceptable video
formats delivered via the VIDEO OUT ports on
the C2N-DAP8RC. Refer to “Hardware Hookup”
in this Operations Guide.
Unexpected
display on
video
monitor.
Improper Video
Input
Compensation
Adjustment.
Review the Video Input Compensation
procedures which begin on page 23 in this
Operations Guide.
Power to the
amplifier is not
on.
Verify that amplifier power is on and that
speaker connections are secure.
Speaker
connections do
not match
program
configuration.
Verify that program configuration and speaker
connections match.
Incorrect or no
source selected.
Verify that selected source has audio output.
No sound
from some or
all speakers.
Surround sound
mode setting is
not correct.
Check surround sound mode if rear/center
speakers are silent.