8 Factory Service
To obtain factory service, fill out the service infor- mation page found in the back of this manual and send it along with your proof of purchase and the defective unit to the Crown factory.
For warranty service, we will pay for ground ship- ping both ways in the United States. Contact Crown Factory Service or Technical Support to obtain pre- paid shipping labels prior to sending the unit. Or, if you prefer, you may prepay the cost of shipping, and Crown will reimburse you. Send copies of the shipping receipts to Crown to receive reimburse- ment.
Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are re- quired.
Factory Service Shipping Instructions:
1.When sending a Crown product to the factory for service, be sure to fill out the service information form that follows and enclose it inside your unit’s shipping pack. Do not send the service informa- tion form separately.
2.To ensure the safe transportation of your unit to the factory, ship it in an original factory packing con- tainer. If you don’t have one, call or write Crown’s Parts Department. With the exception of polyure- thane or wooden crates, any other packing mate- rial will not be sufficient to withstand the stress of shipping. Do not use loose, small size packing materials.
Always use the original factory pack to transport the unit.
3.Do not ship the unit in any kind of cabinet (wood or metal). Ignoring this warning may result in exten- sive damage to the unit and the cabinet. Accesso- ries are not
If you have any questions, please call or write the Crown Technical Support Group.
Crown Audio Customer Service
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart, Indiana 46517 U.S.A.
Telephone:
Puerto Rico, and Virgin Islands only)
Fax:
Fax Back:
Internet: http://www.crownintl.com
Email: iqsupport@crownintl.com
Page 32 |
