Crown Audio STUDIO AMPLIFIER Worldwide Service, North American Service, Crown Audio Division

Studio Reference I & II Professional Studio Amplifiers

9 Service	9.2.2 Factory Service
	To obtain factory service, fill out the service information
This unit has very sophisticated circuitry which should
	page that follows and send it along with your proof of
only be serviced by a fully trained technician. This is	purchase and the defective unit to the Crown factory.
one reason why each unit bears the following label:	For warranty service, we will pay for ground shipping
CAUTION: To prevent electric shock, do not remove	both ways in the United States after receiving copies of
	the shipping receipts. Shipments should be sent “UPS
covers. No user serviceable parts inside. Refer servic-
	ground.” (If the unit is under warranty, you may send it
ing to a qualified technician.
	C.O.D. for the cost of freight via UPS ground.) The fac-
9.1 Worldwide Service	tory will return it via UPS ground. Please contact us if
	other arrangements are required.
Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron representa-
tive or our office for a list of authorized service centers.)	Always use the
To obtain service, simply present the bill of sale as	original factory pack
proof of purchase along with the defective unit to an	to transport the unit.
authorized service center. They will handle the neces-
sary paperwork and repair.	Factory Service Shipping Instructions:
Remember to transport your unit in the original factory	1. When sending a Crown product to the factory for
	service, be sure to fill out the service information
pack. We will pay the surface shipping costs both
	form that follows and enclose it inside your unit’s
ways for warranty service to the authorized service
	shipping pack. Do not send the service information
center nearest you after receiving copies of all ship-
	form separately.
ping receipts. You must bear the expense of all taxes,
duties, and customs fees when transporting the unit.	2. To ensure the safe transportation of your unit to the
	factory, ship it in an original factory packing con-
9.2 North American Service	tainer. If you don’t have one, call or write Crown’s
Service may be obtained in one of two ways: from an	Parts Department. With the exception of polyure-
	thane or wooden crates, any other packing material
authorized service center or from the factory. You may
	will not be sufficient to withstand the stress of ship-
choose either. It is important that you have your copy of
	ping. Do not use loose, small size packing materi-
the bill of sale as your proof of purchase.
	als.
9.2.1 Service at a North American Service Center	3. Do not ship the unit in any kind of cabinet (wood or
This method usually saves the most time and effort.
	metal). Ignoring this warning may result in extensive
Simply present your bill of sale along with the defective
	damage to the unit and the cabinet. Accessories
unit to an authorized service center to obtain service.
	are not needed—do not send the instruction
They will handle the necessary paperwork and repair.
	manual, cables and other hardware.
Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area	If you have any questions, please call or write the
can be obtained from our Technical Support Group.	Crown Technical Support Group.

Crown Audio Division

Tech. Support / Factory Service

57620 C.R. 105

Elkhart, Indiana 46517 U.S.A.

Phone: 1-219-294-8200

U.S.: 1-800-342-6939

Fax: 1-219-294-8301

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