TROUBLESHOOTING
Problem | Possible Cause | Solution | ||
| Batteries are not fully charged. | Recharge the battery by leaving the | ||
The UPS does not | UPS plugged in. |
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perform expected |
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runtime. | Battery is slightly worn out. | Contact CyberPower Systems at | ||
| tech@cyberpowersystems.com | |||
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| The on/off switch is designed to | Turn the UPS off. Wait 10 seconds and | ||
| prevent damage by rapidly | |||
| then turn the UPS on. |
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| turning it off and on. |
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The UPS will not | The unit is not connected to an | The unit must be connected to a | ||
AC outlet. | 110/120v 60Hz outlet. |
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turn on. |
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| The battery is worn out. | Contact CyberPower Systems at | ||
| tech@cyberpowersystems.com | |||
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| Mechanical problem. | Contact CyberPower Systems at | ||
| tech@cyberpowersystems.com | |||
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| Turn the UPS off and unplug at least | ||
| Circuit breaker is tripped due to | one piece of equipment. Wait 10 | ||
| overload | seconds, reset the circuit breaker and | ||
Outlets do not |
| then turn the UPS on. |
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provide power to | Batteries are discharged | Allow the unit to recharge for at least 4 | ||
equipment | hours. |
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| Unit has been damaged by a | Contact CyberPower Systems at | ||
| surge or spike. | tech@cyberpowersystems.com | ||
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| The serial cable is not | Connect the serial cable to the UPS | ||
| unit and an open serial port on the | |||
| connected. | back of the computer. | You must use | |
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| the cable that came with the unit. | ||
| The serial cable is connected to | Check the back of the computer for an | ||
| additional serial port. | Move the cable | ||
PowerPanel™ is | the wrong port. | |||
to this port. |
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inactive (all icons |
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| Shutdown your computer and turn the | |||
are gray). | The unit is not | UPS off. Wait 10 seconds and turn | ||
| providing battery power. | the UPS back on. This should reset | ||
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| the unit. |
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| The serial cable is not the cable | You must use the cable that was | ||
| included with the unit for the software | |||
| that was provided with the unit. | and the unit to be able to | ||
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| communicate. |
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