35
TRoUbleshooTInG GUIDe
Frame does
not power on.
The adapter is
not inserted correctly.
Power outlet does
not have power.
Ensure adapter is
connected correctly.
Relocate to a power
outlet that has power.
problem possIble cause actIon
Some of my photos
are not showing on
the frame.
Photos are not in
JPEG format.
Use MediaImpression™
software to convert your
photos to JPEG. See
page 13 for instructions.
File does not
download, the
file is distorted, the
unit freezes or the
file will not copy to
the frame.
Photo file is a
scanned image.
Scanned images can
be very large. Some may
be too large for the
frame to handle.
Internal memory
is full.
Files will not download
when memory is full.
Delete files from the frame
before downloading.
File is very large. Files above 2.0 megapixels
take longer to download.
Frame does
not read
memory card.
Ensure the memory card
is compatible with the
frame. See page 34.
Using a memory card
that is not compatible
with the frame.
Use a 64MB or
higher card.
Card is below 64MB.
Remove and reinsert
card and adapter to
ensure proper contact
in card reader.
All cards are inserted
with the label-side up.
Using a Memory Stick®
Duo adapter.
Memory card is not
inserted correctly.