38
Media card or flash
drive is inserted into
the frame.
Rotated photos will not
be saved when viewing
photos on a media card
or flash drive. Only photos
on the internal memory
will be saved when they
are rotated.
My rotated photo
goes back to its
original orientation
when I exit out of
Photo Full Screen.
Music is not playing
with my Slide Show.
Slide Show Music
is not on.
There are no music
files on the internal
memory, media card
or flash drive.
Turn Slide Show Music
on (see page 25).
Make sure there are music
files on the internal memory,
media card or flash drive.
TRoUbleshooTInG GUIDe (continued)
problem possIble cause actIon
My photos are not
playing in the order
I want them to play.
Files are not named
correctly for the frame
to order them.
The frame will order
files numerically, then
alphabetically. A common
mistake is to name the
files 1, 2, 3, 4, 5, 6, 7, 8,
9,10. In this case, “10”
would come after “1” and
before “2” because of the
“0”. The best way to order
them numerically is, “01”,
“02”, etc...
The frame does not
recognize folders when
ordering files.
Change the Slide Show
Photo Order to “Normal.”
See page 14.
My frame’s screen
is frozen and the
frame will not
perform functions.
Disconnect and reconnect
the adapter from the
frame. Press and hold
the power button for 3
seconds to turn the frame
on. The frame should
resume normal operation.
The Slide Show Order
is set to “Random.”
Files are in folders
on the frame drive.