Product Service
Diagnosis and DebugCyberResearch, Inc. maintains technical support lines staffed by experienced Applications Engineers and Technicians. There is no charge to call and we will return your call promptly if it is received while our lines are busy. Most problems encountered with data acquisition products can be solved over the phone. Signal connections and programming are the two most common sources of difficulty. CyberResearch support personnel can help you solve these problems, especially if you are prepared for the call.
To ensure your call’s overall success and expediency:
1)Have the phone close to the PC so you can conveniently and quickly take action that the Applications Engineer might suggest.
2)Be prepared to open your PC, remove boards, report
3)Have a volt meter handy to take measurements of the signals you are trying to measure as well as the signals on the board, module, or power supply.
4)Isolate problem areas that are not working as you expected.
5)Have the source code to the program you are having trouble with available so that preceding and prerequisite modes can be referenced and discussed.
6)Have the manual at hand. Also have the product’s utility disks and any other relevant disks nearby so programs and version numbers can be checked.
Preparation will facilitate the diagnosis procedure, save you time, and avoid repeated calls. Here are a few preliminary actions you can take before you call which may solve some of the more common problems:
1)Check the
2)Check the voltage level of the signal between SIGNAL HIGH and SIGNAL LOW, or SIGNAL+ and
3)Check the other boards in your PC or modules on the network for address and interrupt conflicts.
4)Refer to the example programs as a baseline for comparing code.