Section 4 - Troubleshooting
Troubleshooting
1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This lets you view your camera feed and manage your camera’s settings when you’re away from home.
To enable Remote Access, simply go through the Camera Installation Wizard included on the Installation CD that came in your package. You can also download the wizard from: http://www.mydlink.com/support
After going through the wizard, you should see “Remote Status: Enabled” on the summary page.
If you see Remote Status: Disabled, make sure that: the front LED on your camera is lit solid green your Internet connection is working
your router’s LAN & WAN connections are working properly
your router has UPnP enabled (if your router does not support UPnP, please refer to Appendix A) your router can get a public IP address
your router’s firmware has been upgraded to the latest version
you have tried rebooting your router by unplugging it, then plugging it back in
After checking the above items, you can click the Retry button to refresh the summary screen to see if Remote Access has been enabled.
2. What can I do if I forget the password for my camera’s web configuration interface?
If you forget your password, you will need to perform a factory reset of your camera. This process will change all your settings back to the factory defaults. It is therefore recommended that you make a record of the password for future reference.
To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your camera is plugged in.
3. The image on the live view is blurry or out of focus, what can I do?
You can manually adjust the focus of the lens by rotating the bezel on the front of the camera (surrounding the lens). While watching the live view, rotate the bezel until the desired level of focus is achieved.
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