Manuals / D-Link / Computer Equipment / Network Router

D-Link DI-LB604 Contacting Technical Support, Tech Support for customers within the United States

Models: DI-LB604

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Contacting Technical Support

DI-LB604 User’s Manual	Contacting Technical Support

Contacting Technical Support

You can ﬁnd software updates and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States and within Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Link technical support through our web site, or by phone.

Tech Support for customers within the United States:

D-Link Technical Support over the Telephone: (877) 453-5465

24 hours a day, seven days a week. D-Link Technical Support over the Internet: http://support.dlink.com email:support@dlink.com

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone: (800) 361-5265

Monday to Friday 7:30AM to 9:00PM EST D-Link Technical Support over the Internet: http://support.dlink.ca email:support@dlink.ca

When contacting technical support, please provide the following information:

·Serial number of the unit

·Model number or product name

·Software type and version number

D-Link Systems, Inc.

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D-Link DI-LB604 manual Contacting Technical Support, Tech Support for customers within the United States

Contents

Page Features and Beneﬁts Table of ContentsSetting Static DHCP Package ContentsWarranty Log SettingsTroubleshooting Frequently Asked QuestionsPackage Contents Minimum System RequirementsNote Using a power supply with a different Introduction IntroductionFeatures and Beneﬁts Features and BeneﬁtsReset Button Hardware OverviewConnections Power Receptor LAN PortsStatus LED LEDsPower LED WAN LEDsGetting Started Getting StartedUsing the Conﬁguration Menu Using the Conﬁguration MenuHome WizardHome Wizard Connection Mode Static IP Dynamic IP PPPoE PPTP Connection Backup of ConnectionHome WAN PPTP Dialup Username PasswordAddress Information Address InformationSelect the WAN port that you would like these port options to Port OptionsHome WAN Port Options WAN PortDisconnect After MethodInterval PPPoE / PPTP ConnectionDHCP Server DHCPLAN Settings IP Address Subnet MaskDHCP Client List Help DHCP Client ListView DHCP List Setting Static DHCP Lease TimeHost Name MAC Address Reserved IP Address Setting Static DHCPHome DHCP Setting Static DHCP Static DHCPLoad Balance Conﬁguration Load BalanceLoad Balance Enable Load Balance Base on Loading Share Home Load BalanceHost IP AdvancedHost IP Host IPHost & Group List Host Network bindingStrict Binding Loose Binding Host & Group ListAdvanced Static Routing Static RoutingStatic Routing Static Routing Network Address Netmask Gateway Interface MetricPrivate Port Range Interface Binding Virtual ServerVirtual Server Enable Server Name Private IP Protocol Type Virtual ServerAdvanced Applications ApplicationsSpecial Application Conﬁguration Enable Name Public Port RangeMulti DMZ Multi-DMZEnable Special Application ListAccess Filters FiltersWAN Name PPPoE Sess Private IP LAN Access Group Direction Access FiltersICMP Filters Block All Access Block Selected ItemsEnable Name Protocol Type Port No. Range Select One Group No FilteringQoS Setup Enable QoS Queuing Method Process TOS FieldAdvanced QoS Policy Name Local/Remote Address Protocol Type QoS Set PolicyAdvanced QoS Set Policy QoS PolicyNAT Routing TCP Timeout UDP Timeout TCP Window Limit TCP MSS Limit Advanced NatNAT Conﬁguration Set NAT Alias Set NAT Alias NAT Alias Enable Local Lan IP Wan IP Protocol WAN BackNAT Port Options Port Range Non-Port TranslationThis administrator password protects the conﬁguration for this AdminTools Tools AdminNTP Conﬁguration TimeSystem Using the Conﬁguration MenuLoad Settings FirmwareSystem Setting Save Settings To Local Hard DriveTools Email Alert Email AlertGlobal Settings Notiﬁcation on PasswordSNMP Simple Network Management Protocol SNMPRecipient Address Send Test E-mail Tools SNMPEnable Wildcard DDNSService Server Name User Name Password Verify Password Domain Name Additional SettingsWAN Port Binding UPnPMail Exchanger WAN Port BindingIDENT Port MiscTools Misc External Filters ConﬁgurationInterface Binding EnableSystem Restart DNS LoopbackDevice Information StatusDevice Info Device InformationView Log Log SettingsUsing the Conﬁguration Menu Status Log Log SettingsMessage Status Syslog DeliverySending Out Keep Sent Messages Syslog Servers Log Priority for ModulesRestart Counters StatsRefresh RefreshInterface Statistics Load Share Overall Statistics Interface StatisticsNAT Status NAT StatusNAT Timeouts Using the Conﬁguration MenuNAT Connection List TCP Property NAT Trafﬁc Connections Errors MiscStatus Statistics NAT Status View Connection List Troubleshooting TroubleshootingResetting the DI-LB604 to Factory Default Settings Safety and Emissions Technical SpeciﬁcationsAdvanced Firewall Features Operating TemperatureWarranty Power Input Ext. Power Supply DC 5V, 3A Weight1 Why can’t I access the Web-based conﬁguration? Frequently Asked QuestionsHow to tell straight-through cable from a crossover cable Page DI-LB604 User’s Manual DI-LB604 User’s Manual DI-LB604 User’s Manual  Click Specify an IP Address  Click OK twice Frequently Asked QuestionsDI-LB604 User’s Manual  Click on the DNS Conﬁguration tab Highlight Internet Protocol TCP/IP and click Properties  Right-click on My Network Places and select Properties2 How can I setup my router to work with a Cable modem connection? DI-LB604 User’s Manual Static Cable Connection 3 How can I setup my router to work with DSL or any PPPoE connection? DI-LB604 User’s Manual To set up your router 5 How do I open ports on my router?Step 9 Click Apply and then click Continue 6 What is DMZ? 7 How do I conﬁgure the DMZ Host?Demilitarized Zone DI-LB604 User’s Manual Step 7 Click Apply and then click Continue 8 How do I open a range of ports on my DI-LB604 using Firewall rules?Server Port 10 How do I use PC Anywhere with my DI-LB604 router?9 What are virtual servers? EnableStep 6 Create a second entry as shown below DI-LB604 User’s ManualStep 4 The ﬁrst entry will read as shown above Step 5 Click Apply and then click Continue11 How can I use eDonkey behind my D-Link Router? Step 7 Click Apply and then click ContinueStep 2 Click on Advanced and then click Firewall Step 4 Click Apply and then Continue 12 How do I configure my router for KaZaA and Grokster? Step 2 Click on Advanced and then click Virtual Server 13 How do I conﬁgure my router to play Warcraft 3?15 What is NAT? 14 How do I use NetMeeting with my D-Link Router?Conﬁgure the Game Port information on each computer 2. Change your SSID 3. Enable WEP and WPA AppendixSecuring Your Network 1. Change Admin PasswordAppendix GlossaryCarrier Sense Multiple Access/Collision Avoidance - CSMA/CA Carrier Sense Multiple Access/Collision Detect - CSMA/CDAppendix Appendix Appendix Megabyte - MB Megabits per second - Mbps AppendixAppendix Appendix Virtual LAN AppendixTech Support for customers within Canada Contacting Technical SupportTech Support for customers within the United States D-Link Technical Support over the Telephone 877Getting Started WarrantyWarranty · Reorient or relocate the receiving antenna WarrantyWarranty FCC CautionIMPORTANT NOTE FCC Radiation Exposure Statement Registration Registration