10.0 Troubleshooting
The following troubleshooting information can be used to help solve most common problems.
QUESTION |
| RECOMMENDED ACTION |
There are no DIAL tone | 1. | Check if there are any loose connections. |
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Nothing is displayed on the | 1. | Check if power cord is connected properly. |
LCD screen | 2. | Check if there is 120V AC coming from the power outlet. |
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How to update Firmware? | 1. | ATC IP Phone automatically updates firmware when it |
| powers up (while connected to the internet). | |
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Why can’t I dial my friend’s | 1. | Check Registrar Server Domain Name/IP address and |
SIP number? | Outbound Proxy Domain Name/IP Address (under SIP | |
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| Settings in Configuration Menu). Make sure you have the | |
| right Name or IP Address. | |
| 2. | Check the LCD display on your phone to see if there is a |
| name or number displayed on the screen. If the name or | |
| number is not displayed, use a web browser and access the | |
| configuration menu. Make sure that the Registrar Server | |
| Domain Name/IP Address is correct. | |
| 3. Check the register status under SIP Account Settings in the | |
| configuration menu (from web browser). If your status is | |
| unregistered, it means you do not have a SIP account. Contact | |
| your SIP service provider to get an account. | |
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Why isn’t my firmware | 1. | Your IP phone automatically detects for new firmware |
updating? | when you unplug the power. If new version is available the | |
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| phone will automatically update the firmware. | |
| 2. | Check if FTP address is correct. |
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