Before You Call for Service
Problem | May Be Caused By | What to Do | |
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Water left in bottom of | Dish washing cycle not | Allow dishwasher to complete cycle. | |
dishwasher near filters, | complete |
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dishwasher will not drain |
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Obstruction in the drain hose | Check for kinked drain hose. Disconnect end of | ||
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| or air gap is plugged | drain hose. Check for debris in hose or any other | |
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| part of drain system/plumbing. NOTE: The cone- | |
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| shaped part of the hose must be at least 5/8” | |
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| (1.6 cm). | |
| Filter system clogged | Clean entire filter system. See page 13. | |
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Water backs up in sink | Garbage disposal or sink | Run garbage disposal to eliminate food and | |
when dishwasher drains | trap full | obstructions in sink. Make sure sink drains properly. | |
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Bad odor in washing | Door seal and surrounding | See instructions for cleaning door on page 12. | |
compartment | area dirty |
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Detergent left in detergent | Dispenser lid blocked | Detergent lid may not be opening. Check for items | |
compartment (Detergent |
| blocking it. | |
compartment will not | Old detergent | Do not use detergent that is hard or caked inside | |
open) | |||
| box. Use only fresh detergent. Add detergent to | ||
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| dishwasher just before starting it. | |
| Spray arms do not rotate | Make sure that both spray arms rotate freely. Make | |
| properly | sure that items do not obstruct movement of spray | |
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| arms. If necessary, clear any obstructions. | |
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| Make sure holes in spray arms are not blocked. If | |
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| necessary, clear holes with a pointed object and | |
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| rinse under water. | |
Dishes not dry | No rinse agent | Fill rinse agent dispenser. Rinse agent helps dishes | |
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| to dry faster. | |
| Plastic items | Certain plastic materials are difficult to dry. Plastics | |
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| may need to be towel dried. | |
| Improper loading or | Do not overload or nest items. Make sure | |
| unloading | dishwasher is loaded according to instructions | |
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| starting on page 4. | |
| Dry cycle interrupted | Door opened too soon. Make sure dry portion of | |
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| cycle is complete before opening door. | |
Chipping or breaking of | Improper loading | Do not overload. Load between rack prongs, not | |
glassware |
| over them. Glasses loaded over prongs will not | |
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| be supported and may chip or break. Make sure | |
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| glassware is secure and can’t come loose. Always | |
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| use the top rack for delicate items. | |
Dishes are not clean | Spray arms do not rotate | Make sure that both spray arms rotate freely. Make | |
| properly | sure that items do not obstruct movement of spray | |
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| arms. If necessary, clear any obstructions. | |
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| Make sure holes in spray arms are not blocked. If | |
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| necessary, clean spray arms. See page 4. | |
| Incorrect detergent use | Use only correct amount of dishwasher detergent | |
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| according to water hardness. See page 8. Fill | |
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| dispenser only when ready to start the dishwasher. | |
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| Do not use old or caked detergent. Store | |
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| dishwasher detergent in dry place and in a closed | |
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| container. Change the dishwasher detergent if | |
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| results are still poor. | |
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| Continued.... |
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