Before You Call for Service

Problem Solution Guide

NOTE: See Common Problems When Using the Bake Mode on page 15 for problems with cooking food.

Problem

May Be Caused ByWhat to Do

Nothing works. Control panel is

Oven not connected to electrical

Have a licensed electrician connect the oven to

not lit.

power.

properly wired electrical connection.

 

Power to oven is off.

Turn on power at circuit breaker or fuse box.

 

 

Check for tripped breaker or blown fuse.

 

Power outage.

Contact power company.

Nothing works/control panel

Control panel locked (Locked

Touch CANCEL UPPER or CANCEL LOWER

does not respond. Control

appears on display).

key for 5 seconds to reactivate control panel.

panel is lit.

 

 

Oven's computer needs to be

Touch HOME and BACK keys for 5 seconds to

 

 

restarted.

restart computer.

Control panel dim or only time

Oven in “sleep” mode.

Energy saving mode activated. See page 7

and date is shown.

 

to change settings or touch display to reacti-

 

 

vate.

Normal screen is missing from

Android operating system is show-

Touch Dacor Cooking or HOME to return to

display.

ing.

oven home screen.

 

 

 

Oven will not heat.

Oven setting not correct.

Touch CANCEL UPPER or CANCEL LOWER,

 

 

then follow instructions in Operating Your

 

 

Oven section.

 

 

 

 

Oven set for delay start.

Oven will turn on automatically at the preset

 

 

time. Touch CANCEL UPPER or CANCEL

 

 

LOWER to return to normal operation.

 

Attempting to broil with the meat

Broil modes will not work when meat probe is

 

probe connected.

connected. Disconnect meat probe.

Oven does not self-clean/green

Oven door not shut tightly.

Check for obstructions. Shut door tightly.

clean.

Oven not set properly.

Follow instructions in Care and Cleaning sec-

 

 

 

tion.

 

Meat probe connected.

Oven will not start Self Clean cycle when meat

 

 

probe is connected. Disconnect and remove

 

 

meat probe.

Oven door will not open.

Oven is set to self clean.

Check display. If Locked symbol appears on

 

 

display, oven door cannot be opened. Wait for

 

 

oven to complete self-clean or touch CANCEL

 

 

UPPER or CANCEL LOWER. Door will unlock

 

 

once oven has cooled.

Oven lights will not work.

Oven in Self Clean mode.

Lights do not work when oven is in Self Clean

 

 

mode. See page 36.

 

Oven in Sabbath mode.

Lights do not work when oven is in Sabbath

 

 

mode. See page 31.

 

Light bulbs burned out.

Replace light bulbs.

Oven lights will not turn off.

Light key is set to on.

Touch light key to turn lights off.

 

 

 

 

Door ajar.

Make sure both doors are completely shut.

 

 

 

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