Before You Call for Service
The ice maker is not producing ice or not enough ice
Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
Ice maker turned on? Make sure wire shutoff arm or switch (depending on model) is in the on position.
New installation? Wait 24 hours after ice maker installation for ice production to begin. Wait 72 hours for full ice production.
Freezer door closed completely? Firmly close the freezer compartment door. If the freezer compartment door will not close all the way, see The doors will not close completely.
Large amount of ice recently removed? Allow 24 hours for ice maker to produce more ice.
Ice cube jammed in the ice maker ejector arm? Remove ice from the ejector arm with a plastic utensil.
Water filter installed on the refrigerator? Remove filter and operate ice maker. If ice volume improves, then the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See the installation instructions.
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
Water shutoff valve not fully open? Turn the water shut off valve fully open.
Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
Water filter installed on the refrigerator? Remove filter and operate ice maker. If ice quality improves, then the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See the installation instructions.
Questions remain regarding water pressure? Call a licensed, qualified plumber.
Off-taste, odor or gray color in the ice
New plumbing connections? New plumbing connections can cause discolored or
Ice stored too long? Discard ice. Wash ice bin. Allow 24 hours for ice maker to make new ice.
Odor transfer from food? Use airtight, moisture proof packaging to store food.
Are there minerals (such as sulfur) in the water? A water filter may need to be installed to remove the minerals.
Water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing. Flush the water system before using a new water filter. Replace water filter when indicated. See page 9.
The water dispenser will not operate properly
Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
Kink in the water source line? Straighten the water source line.
New installation? Flush and fill the water system. See the installation instructions.
Is the water pressure at least 35 psi (241 kPa)? The water pressure to the home determines the flow from the dispenser. See the installation instructions.
Water filter installed on the refrigerator? Remove filter and operate dispenser. If water flow increases, the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
Refrigerator door closed completely? Close the door firmly. If it does not close completely, see The doors will not close completely.
Recently removed the doors? Make sure the water dispenser wire/tube assembly has been properly reconnected. See the installation instructions.
Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See the installation instructions.
Water is leaking from the dispenser system
NOTE: One or two drops of water after dispensing is normal.
Glass not being held under the dispenser long enough? Hold the glass under the dispenser 2 to 3 seconds after releasing the dispenser lever.
New installation? Flush the water system. See the installation instructions.
Recently changed water filter? Flush the water system. See the installation instructions.
Water on the floor near the base grille? Make sure the water dispenser tube connections are fully tightened. See the installation instructions.
Water from the dispenser is warm
NOTE: Water from the dispenser is only chilled to 50°F (10°C).
New installation? Allow 24 hours after installation for the water supply to cool completely.
Recently dispensed large amount of water? Allow 24 hours for water supply to cool completely.
Water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water.
Refrigerator connected to a cold water pipe? Make sure the refrigerator is connected to a cold water pipe. See the installation instructions.
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