Solving problems
❖On-screen messages
Message | Possible reason | What to do now |
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Insert your Sky | There is no viewing | Insert your viewing card into the Sky Viewing Card |
Viewing Card. | card in the Sky Viewing | slot. |
| Card slot in your Sky |
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| digibox. |
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There is a problem | Your Sky digibox cannot | Check it is the correct viewing card. Check it is in the |
with your viewing | recognise your viewing | right way up. Check that your card is not damaged. |
card. Call your | card. | If the problem continues, call your broadcaster’s |
broadcaster for |
| helpdesk. For your broadcaster’s helpdesk number, |
assistance. |
| select the Telephone Numbers option from the |
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| Services screen. |
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Insert your new Sky | You should have | Remove your old Sky Viewing Card and insert your |
Viewing Card. | received a new viewing | new viewing card. |
| card through the post. |
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| You have inserted your |
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| old Sky Viewing Card. |
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This viewing card is | Your viewing card is not | Call the telephone number shown on your screen to |
not authorised. Call | authorised. | get your viewing card authorised. |
your broadcaster for |
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assistance. |
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There is a problem | Your Sky Viewing Card | Check it is the correct viewing card. |
with your viewing | has developed a | Check it is in the right way up. |
card. | problem. | Check that your card is not damaged. |
Ensure your Sky |
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Viewing Card is |
| If the problem continues, call your broadcaster’s |
correctly inserted. |
| helpdesk. For your broadcaster’s helpdesk number, |
Call your broadcaster |
| select the Telephone Numbers option from the |
for assistance. |
| Services screen. |
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This is the wrong card | You have more than | Insert the right Sky Viewing Card for this Sky digibox. |
for this digibox. Insert | one Sky digibox and | If the problem continues, call your broadcaster’s |
the correct Sky | have put the wrong Sky | helpdesk. |
Viewing Card. Call | Viewing Card in this Sky |
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your broadcaster for | digibox. |
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assistance. |
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The Personal Planner | You have selected more | Highlight the programmes you want to delete from |
is full. You must | than the maximum | your Personal Planner and press the Delete (yellow) |
delete an entry before | number of programmes | key. |
another programme | allowed in your |
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can be added. | Personal Planner. You |
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| must delete some. |
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This programme is not | This programme is not | You will not be able to watch this programme. |
available. | available in your area. |
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48 | Using your Sky digibox |
