Message | Possible reason | What to do now |
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You cannot purchase | You cannot buy this | You may be able to buy it later. |
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this programme at the | programme now. |
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moment. |
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This programme has | The programme has | Check the listings to find out when it is next on. |
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already started. | already started and you |
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| cannot purchase it now. |
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There is insufficient | There is not enough | Call the number shown on your screen so you can |
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credit left on your | credit left on your Sky | order this programme. |
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viewing card. Call | Viewing Card to buy |
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your broadcaster for | this programme. |
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assistance. |
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There is insufficient | There is not enough | Call the number shown on your screen so you can |
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space left on your | space on your Sky | order this programme. |
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viewing card. Call | Viewing Card to store |
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your broadcaster for | the information for this |
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assistance. | programme. |
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INCORRECT PIN. PIN | Your PIN has been | You will not be able to access anything that needs a |
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is now blocked for 10 | entered incorrectly | PIN for 10 minutes. If you have forgotten your PIN, |
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minutes. | three times in a row. | call your broadcaster’s helpdesk. For your |
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| broadcaster’s helpdesk number, select the Telephone |
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| Numbers option from the Services screen. |
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No satellite signal is | Your Sky digibox is not | Check the cable from your satellite dish is correctly |
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being received. | receiving a satellite | plugged into the back of your Sky digibox. Always turn |
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| signal. | your Sky digibox off at the mains before plugging or |
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| unplugging any other equipment. |
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| If the problem continues, call your broadcaster’s |
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| helpdesk. For your broadcaster’s helpdesk number, |
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| select the Telephone Numbers option from the |
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| Services screen. |
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Ensure that an | Your Sky digibox is not | Check that the telephone lead between your Sky |
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operating telephone | connected to an | digibox and the socket is properly plugged in. Always |
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line is connected. | operating telephone | turn your Sky digibox off at the mains before plugging |
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please ensure that an | line. | or unplugging any other equipment. |
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To use the full range |
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of interactive services |
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operating telephone |
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| PROBLEMS |
line is connected. |
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No signal found. | Your Sky digibox was | Check the settings you entered were correct. |
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| not able to find a signal |
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| after you asked it to find |
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| new channels. |
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