issues Paper

Unsuccessful sheet load

●Guide the sheet, especially thick papers, when the printer initially feeds the sheet.

●Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel display. The printer automatically attempts to straighten the sheet.

●Preferably avoid using hand-cut sheets; if you need to use them, disable skew checking when loading them. See Skew check on page 40.

If the sheet is not caught by the printer, the front-panel display asks you to push paper further into the printer, and tries to feed the paper again.

If the sheet is caught by the printer but is not inserted straight, the front panel displays the following instructions.

1.When prompted by the front-panel display, lift the blue lever on the left.

2.Adjust the sheet to align with the front and right side blue lines.

3.Once the sheet is aligned, press OK on the front panel.

4.When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the sheet is aligned, the printer measures the sheet and feeds it out the back into the roll feed. You are now ready to print.

If the sheet is still not aligned, the front panel displays an error and instructions to start again.

If you would like to start the load process again, cancel the process on the front panel and the printer ejects the sheet out the front.

Paper loading error messages

Here is a list of front-panel display messages related to paper loading, with the suggested corrective action.

front-panel display message

Suggested action

 

 

Paper incorrectly loaded

The paper has not been loaded correctly; the edge was not aligned with the load

 

guide. Lift the blue lever, remove paper and lower lever.

 

 

Paper not found

During the paper load process the printer did not detect any paper. Ensure the

 

paper is fully inserted.

 

 

Paper loaded with too much skew

During the paper load process the printer detected that the paper had too much

 

skew. Follow the instructions on the front-panel display.

 

 

Paper too small

During the load process the printer detected that the paper is too narrow or too

 

short to be loaded in the printer. Press the Cancel key to stop the load process.

 

See Functional specifications on page 180.

 

 

Paper too big

During the load process the printer has detected that the paper is either too wide

 

or too long (sheet only) to be loaded correctly. Press the Cancel key to stop the

 

load process. See Functional specifications on page 180.

 

 

Lever lifted

During the load process the blue lever was lifted. This prevents the printer from

 

loading the paper. Follow the instructions on the front-panel display.

 

 

The paper type is not in the driver

TIP: First check that your driver is up to date (see Update the software on page 122). The latest driver may offer a longer list of paper types.

134 Chapter 12 Troubleshooting paper issues

ENWW