10

Maintaining the printer

115

 

Check printer status

116

 

Clean the exterior of the printer

116

 

Replace the cutter

116

 

Maintain the ink cartridges

120

 

Move or store the printer

120

 

Update the firmware

121

 

Update the software

122

 

Change the battery

122

 

Printer maintenance kits

122

11 Accessories

123

 

How to order supplies and accessories

124

 

Order ink supplies

124

 

Order paper

125

 

Non-recommended paper types

130

 

Order accessories

130

12 Troubleshooting paper issues

132

 

The paper cannot be loaded successfully

133

 

Unsuccessful roll load

133

 

Unsuccessful sheet load

134

 

Paper loading error messages

134

 

The paper type is not in the driver

134

 

Black ink is easily removed when touched

135

 

After printing, the paper has wrinkles or there is too much ink

135

 

The paper has jammed

136

 

Prints do not fall neatly into the basket

138

 

The sheet stays in the printer when the print has been completed

138

 

The paper is cut when the print has been completed

139

 

The cutter does not cut well

139

 

The roll is loose on the spindle

139

 

A strip stays on the output tray and generates jams

139

 

Recalibrate the paper advance

139

 

Recalibrating the paper advance procedure

140

 

Return to default calibration

140

13

Troubleshooting print-quality issues

141

 

General advice

142

 

Print quality troubleshooting wizard

142

 

Horizontal lines across the image (banding)

143

 

The whole image is blurry or grainy

144

 

The paper is not flat

144

 

The print is scuffed or scratched

145

 

Ink marks on the paper

145

 

Horizontal smears on the front of coated paper

145

ENWW

vii

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Image 7
HP Z5200 CQ113A#B1K manual 115