HP Z5200 CQ113A#B1K specs

14Troubleshooting ink cartridge and printhead issues

●Cannot insert an ink cartridge

●Ink cartridge status messages

●Cannot insert a printhead

●The front-panel display recommends reseating or replacing a printhead

●Clean the printheads

●Clean the printhead drop detector

●Align the printheads

●Printhead status messages

Ink system issues

158 Chapter 14 Troubleshooting ink cartridge and printhead issues

ENWW

Image 168

HP Z5200 CQ113A#B1K manual Troubleshooting ink cartridge and printhead issues

Contents

HP Designjet Z5200ps Photo Printer Legal notices Trademarks Table of contents Paper handling Color management 102 115 158 173 Enww Introduction Safety precautions Your printers documentation Using this guideHP Start-up Kit Introduction Use and maintenance TroubleshootingAccessories, support and specifications Glossary Printers main features Printers main components Front view Rear view Front panel Printer software Printers internal prints Introduction Installing the software Click Software Installation Choose which connection method to useConnect to a network Windows Connection type Speed Cable length Other factors Connect directly to a computer Windows Uninstall the printer software Windows Connect to a network Mac OSPrinter sharing considerations Bonjour/Rendezvous connection Open the Mac OS X HP Designjet Installer icon Click Continue TCP/IP connection Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printer Uninstall the printer software Mac OS Personal settings Personalizing the printer Turn the printer on and off Access the HP Utility Access the Embedded Web ServerChange the language of the front-panel display Password-protect the Embedded Web Server Click Set passwordChange the language of the HP Utility Change the language of the Embedded Web Server Change the sleep mode setting Set the date and timeTurn the buzzer on and off Change the front-panel display contrast Configure network settings Paper handling General advice Load a roll onto the spindle Paper handling Load a roll into the printer Easy loading procedure Paper handling Paper menu procedure Unload paper key procedure with paper on the roll Paper menu procedure with paper on the rollUnload a roll Select Paper load Select Load roll Roll out of paper procedure Load a single sheetSelect Unload paper Load a single sheet Select Paper load Unload paper key procedure Unload a single sheetSelect Load sheet Paper presets View information about the paper To install a downloaded paper preset To create your own paper presetSelect Create New Paper Preset Advanced paper preset creation Select Paper Preset Management Paper handling Move the paper Skew check Maintain the paper Change the drying time Turn the automatic cutter on and off Feed and cut the paper Printing Using the Embedded Web Server to print files Create a print job Select print quality Printing stored jobs Select paper size Select margins options Custom paper sizes Print with shortcuts Print on loaded paper Rescale a print Preview a print Print a draft If you have a high-resolution image High-quality printing If you have printhead problems Print 16-bit color imagesPrint in gray shades Print with no margins Rotate an image Rotate an image Print with crop lines Print on sheet paperUse paper economically Autorotate When does the printer try to nest pages? Nest jobs to save roll paperWhat pages can be nested? Which pages qualify for nesting? Use ink economically How long does the printer wait for another file? Color management What is color? Problem color in the computer world Problem color in the computer world Solution color management Solution color management Color and your printer HP Embedded Spectrophotometer Summary of the color management process Color calibration Check calibration statusCalibrate Color profiling Calibration from Photoshop Create your own profile Color management options Profile your monitor Perform black point compensation Color management example with PhotoshopSynchronized color management with Photoshop Set the rendering intent Printer emulation HP Professional Pantone Emulation Color adjustment options Printing in color Printing in grayscale Color management scenarios Print a color photo for an exhibition Photoshop, PS driver Color management Select Page Setup Set the Position and the Scaled Print Size you needOptions Rendering Intent select Perceptual Color management Color management Click OK Color management Check Monochrome Select Page Setup Color management Check Monochrome Print a digital album Aperture, PS driver Color management Select Black Point Compensation Print a digital album Aperture, PCL3 driver Color management Color management Proof the output on the monitor InDesign, PS driver Color management Proof the output on the printer QuarkXPress, PS driver Paper Size select Defined By Driver Mode select Composite Output Options Model select Cmyk Color Options Mode select Composite Output Options Profile select Europe ISO Coated FOGRA27Check the Black Point Compensation check box Soft Proofing Rendering Intent select Relative Colorimetric Color management Job queue management Embedded Web Server job queue Job preview Select when to print a job in the queue Turn off the job queueIdentify a job in the queue Prioritize a job in the queue Delete a job from the queueReprint or copy a job in the queue Job status messages Canceled by user Remove a holdPrinting Drying Cutting paper Ejecting Printed Retrieving printer usage information Get printer accounting information Check printer usage statisticsCheck ink and paper usage for a job Request accounting data by E-mail Handling ink cartridges and printheads Ink menu procedure HP Utility proceduresAbout the ink cartridges Check ink cartridge status Remove an ink cartridge Insert an ink cartridge About the printheads Check printhead status Remove a printhead Remove a printhead Insert a printhead Carriage lid.printheads andInk Ink and printheads Maintaining the printer Clean the exterior of the printer Check printer statusReplace the cutter Replace the cutter Printer maintenance MaintenancePrinter Maintain the ink cartridges Move or store the printer Update the firmware Update the software Change the battery Printer maintenance kits Accessories How to order supplies and accessories Order ink suppliesCartridge Part number Order paper Printhead Part numberPaper type Length Width Part numbers Bond and Coated Paper Paper type Length Width Part numbers Technical PaperFilm Technical and Graphic Photographic Paper Proofing Paper Backlit Material Self-adhesive MaterialBanner and Sign Material Fabric/Textile Material Fine Art Printing Material Order accessories Name Product numberName Download from HP Instant Printing Pro Accessories Troubleshooting paper issues Paper issues Paper cannot be loaded successfully Unsuccessful roll load Paper loading error messages Paper type is not in the driverUnsuccessful sheet load Front-panel display message Suggested action Black ink is easily removed when touched Paper has jammed Paper has jammed Sheet stays in the printer when the print has been completed Prints do not fall neatly into the basket Paper is cut when the print has been completed Cutter does not cut wellRoll is loose on the spindle Strip stays on the output tray and generates jams Recalibrating the paper advance procedure Return to default calibration Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Whole image is blurry or grainy Paper is not flat Print is scuffed or scratched Ink marks on the paperHorizontal smears on the front of coated paper Vertical dotted or dashed lines on the print Ink marks on the back of the paper Black ink comes off when you touch the print Vertical continuous lines on the printEdges of objects are stepped or not sharp Edges of objects are darker than expected BronzingHorizontal lines at the end of a cut sheet print Vertical lines of different colors White spots on the print Colors are inaccurate Image is incomplete clipped at the bottom Image is clipped Some objects are missing from the printed image Lines are too thick, too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Image Diagnostics Print Corrective action If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge Ink cartridge status messagesCannot insert a printhead Clean the printheads Remove the printhead, see Remove a printhead on Clean the printhead drop detector Ink system issues Power the printer on at the front panel Reinsert printheads procedure Align the printheads Image Quality Maintenance menu procedure Scanning errors during alignmentPrinthead status messages Ink system issues Troubleshooting general printer issues Printer does not print Printer seems slow Cannot access the HP Utility Select Advanced Web Services HP Utility Software EnableCommunication failures between computer and printer Some Color Center options are unavailable Cannot access the Embedded Web Server Then Front panel options Resets ResetAutomatic file system check Select Advanced Allow EWS On No output when printing from Microsoft Visio Unavailable driver features when printing from QuarkXPressPrinter alerts General printer issues Front-panel error messages Message Recommendation 2Numerical error codes Error code Recommendation HP Customer Care HP Professional Graphics Services HP Care Packs and Warranty ExtensionsIntroduction Knowledge Center HP Installation HP Proactive SupportContact HP Support Select Tools HP Proactive Support Telephone number View printer information Printer specifications Functional specifications Minimum Maximum Physical specifications Memory specificationsPower specifications Ecological specifications Environmental specifications Acoustic specificationsTemperature range Humidity range Glossary Paper preset Ink cartridgeIP address Jetdirect Symbols/Numerics Index Job Enww