16 Front-panel error messages

Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column.

If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 177.

Table 16-1Text messages

Message

Recommendation

 

 

[Color] cartridge has expired

Replace the cartridge. See Handling ink cartridges and

 

printheads on page 105.

 

 

[Color] cartridge is missing

Insert a cartridge of the correct color. See Handling ink

 

cartridges and printheads on page 105.

 

 

[Color] cartridge is out of ink

Replace the cartridge. See Handling ink cartridges and

 

printheads on page 105.

 

 

[Color] printhead #[n] error: not present

Insert the correct printhead. See Handling ink cartridges and

 

printheads on page 105.

 

 

[Color] printhead #[n] error: please remove

Remove the incorrect printhead and insert a new printhead

 

of the correct type (color and number). See Handling ink

 

cartridges and printheads on page 105.

 

 

[Color] printhead #[n] error: replace

Remove the non-functional printhead and insert a new

 

printhead. See Handling ink cartridges and printheads

 

on page 105.

 

 

[Color] printhead #[n] error: reseat

Remove and reinsert the same printhead, or try cleaning the

 

electrical connections. If necessary, insert a new printhead.

 

See The front-panel display recommends reseating or

 

replacing a printhead on page 160.

 

 

[Color] printhead #[n] out of warranty

The printhead's warranty has ended, because of the length

 

of time it has been in operation or because of the volume of

 

ink used. See Legal Information.

 

 

[Color] printhead #[n] warranty warning

The printhead's warranty may be invalidated by the use of

 

the wrong kind of ink. See Legal Information.

 

 

IO error

Restart the printer. If the problem persists, contact HP

 

Support. See Contact HP Support on page 177.

 

 

IO warning

Try again; if the problem persists, contact HP Support. See

 

Contact HP Support on page 177.

 

 

Paper advance calibration pending

Perform paper advance calibration. See Recalibrate the

 

paper advance on page 139.

 

 

Paper too small to print paper advance calibration

Unload paper and load larger paper.

 

 

Paper too small to scan paper advance calibration

Unload paper and load larger paper.

 

 

Printhead alignment error: paper too small

Unload paper and load larger paper.

 

 

Front-panel errors

ENWW

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