Front-panel error messages | HP Z5200 CQ113A#B1K specs

16 Front-panel error messages

Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column.

If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 177.

Table 16-1Text messages

Message	Recommendation

[Color] cartridge has expired	Replace the cartridge. See Handling ink cartridges and
	printheads on page 105.

[Color] cartridge is missing	Insert a cartridge of the correct color. See Handling ink
	cartridges and printheads on page 105.

[Color] cartridge is out of ink	Replace the cartridge. See Handling ink cartridges and
	printheads on page 105.

[Color] printhead #[n] error: not present	Insert the correct printhead. See Handling ink cartridges and
	printheads on page 105.

[Color] printhead #[n] error: please remove	Remove the incorrect printhead and insert a new printhead
	of the correct type (color and number). See Handling ink
	cartridges and printheads on page 105.

[Color] printhead #[n] error: replace	Remove the non-functional printhead and insert a new
	printhead. See Handling ink cartridges and printheads
	on page 105.

[Color] printhead #[n] error: reseat	Remove and reinsert the same printhead, or try cleaning the
	electrical connections. If necessary, insert a new printhead.
	See The front-panel display recommends reseating or
	replacing a printhead on page 160.

[Color] printhead #[n] out of warranty	The printhead's warranty has ended, because of the length
	of time it has been in operation or because of the volume of
	ink used. See Legal Information.

[Color] printhead #[n] warranty warning	The printhead's warranty may be invalidated by the use of
	the wrong kind of ink. See Legal Information.

IO error	Restart the printer. If the problem persists, contact HP
	Support. See Contact HP Support on page 177.

IO warning	Try again; if the problem persists, contact HP Support. See
	Contact HP Support on page 177.

Paper advance calibration pending	Perform paper advance calibration. See Recalibrate the
	paper advance on page 139.

Paper too small to print paper advance calibration	Unload paper and load larger paper.

Paper too small to scan paper advance calibration	Unload paper and load larger paper.

Printhead alignment error: paper too small	Unload paper and load larger paper.

Front-panel errors

ENWW

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HP Z5200 CQ113A#B1K manual Front-panel error messages, Message Recommendation

Contents

HP Designjet Z5200ps Photo Printer Trademarks Legal notices Table of contents Paper handling Color management 102 115 158 173 Enww Introduction Introduction Safety precautionsYour printers documentation Using this guide HP Start-up Kit Glossary Use and maintenanceTroubleshooting Accessories, support and specifications Printers main components Printers main features Rear view Front view Front panel Printers internal prints Printer software Introduction Installing the software Connection type Speed Cable length Other factors Click Software InstallationChoose which connection method to use Connect to a network Windows Connect directly to a computer Windows Bonjour/Rendezvous connection Uninstall the printer software WindowsConnect to a network Mac OS Printer sharing considerations Click Continue Open the Mac OS X HP Designjet Installer icon TCP/IP connection Connect directly to a computer Mac OS Sharing the printer Uninstall the printer software Mac OS Uninstall the printer software Mac OS Personalizing the printer Personal settings Turn the printer on and off Access the HP Utility Access the Embedded Web ServerChange the language of the front-panel display Change the language of the Embedded Web Server Password-protect the Embedded Web ServerClick Set password Change the language of the HP Utility Change the front-panel display contrast Change the sleep mode settingSet the date and time Turn the buzzer on and off Configure network settings Paper handling Load a roll onto the spindle General advice Paper handling Load a roll into the printer Easy loading procedure Paper handling Paper menu procedure Select Paper load Select Load roll Unload paper key procedure with paper on the rollPaper menu procedure with paper on the roll Unload a roll Roll out of paper procedure Load a single sheetSelect Unload paper Load a single sheet Select Paper load Unload paper key procedure Unload a single sheetSelect Load sheet View information about the paper Paper presets To install a downloaded paper preset To create your own paper presetSelect Create New Paper Preset Select Paper Preset Management Advanced paper preset creation Paper handling Skew check Move the paper Change the drying time Maintain the paper Feed and cut the paper Turn the automatic cutter on and off Printing Create a print job Using the Embedded Web Server to print files Printing stored jobs Select print quality Select paper size Custom paper sizes Select margins options Print with shortcuts Rescale a print Print on loaded paper Preview a print Print a draft High-quality printing If you have a high-resolution image If you have printhead problems Print 16-bit color imagesPrint in gray shades Rotate an image Print with no margins Rotate an image Autorotate Print with crop linesPrint on sheet paper Use paper economically Which pages qualify for nesting? When does the printer try to nest pages?Nest jobs to save roll paper What pages can be nested? How long does the printer wait for another file? Use ink economically Color management Problem color in the computer world What is color? Problem color in the computer world Solution color management Solution color management HP Embedded Spectrophotometer Color and your printer Summary of the color management process Color calibration Check calibration statusCalibrate Calibration from Photoshop Color profiling Create your own profile Profile your monitor Color management options Perform black point compensation Color management example with PhotoshopSynchronized color management with Photoshop Printer emulation Set the rendering intent HP Professional Pantone Emulation Printing in color Color adjustment options Printing in grayscale Print a color photo for an exhibition Photoshop, PS driver Color management scenarios Color management Select Page Setup Set the Position and the Scaled Print Size you needOptions Rendering Intent select Perceptual Color management Color management Click OK Color management Check Monochrome Select Page Setup Color management Check Monochrome Print a digital album Aperture, PS driver Color management Select Black Point Compensation Print a digital album Aperture, PCL3 driver Color management Color management Proof the output on the monitor InDesign, PS driver Color management Paper Size select Defined By Driver Proof the output on the printer QuarkXPress, PS driver Mode select Composite Output Options Model select Cmyk Soft Proofing Rendering Intent select Relative Colorimetric Color Options Mode select CompositeOutput Options Profile select Europe ISO Coated FOGRA27 Check the Black Point Compensation check box Color management Job queue management Job preview Embedded Web Server job queue Select when to print a job in the queue Turn off the job queueIdentify a job in the queue Job status messages Prioritize a job in the queueDelete a job from the queue Reprint or copy a job in the queue Printed Canceled by userRemove a hold Printing Drying Cutting paper Ejecting Retrieving printer usage information Get printer accounting information Check printer usage statisticsCheck ink and paper usage for a job Request accounting data by E-mail Handling ink cartridges and printheads Check ink cartridge status Ink menu procedureHP Utility procedures About the ink cartridges Remove an ink cartridge Insert an ink cartridge Check printhead status About the printheads Remove a printhead Remove a printhead Insert a printhead Carriage lid.printheads andInk Ink and printheads Maintaining the printer Clean the exterior of the printer Check printer statusReplace the cutter Replace the cutter Printer maintenance MaintenancePrinter Move or store the printer Maintain the ink cartridges Update the firmware Printer maintenance kits Update the software Change the battery Accessories How to order supplies and accessories Order ink suppliesCartridge Part number Order paper Printhead Part numberPaper type Length Width Part numbers Bond and Coated Paper Paper type Length Width Part numbers Technical PaperFilm Technical and Graphic Proofing Paper Photographic Paper Fabric/Textile Material Backlit MaterialSelf-adhesive Material Banner and Sign Material Fine Art Printing Material Order accessories Name Product numberName Download from HP Instant Printing Pro Accessories Paper issues Troubleshooting paper issues Unsuccessful roll load Paper cannot be loaded successfully Front-panel display message Suggested action Paper loading error messagesPaper type is not in the driver Unsuccessful sheet load Black ink is easily removed when touched Paper has jammed Paper has jammed Prints do not fall neatly into the basket Sheet stays in the printer when the print has been completed Strip stays on the output tray and generates jams Paper is cut when the print has been completedCutter does not cut well Roll is loose on the spindle Return to default calibration Recalibrating the paper advance procedure Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Paper is not flat Whole image is blurry or grainy Print is scuffed or scratched Ink marks on the paperHorizontal smears on the front of coated paper Ink marks on the back of the paper Vertical dotted or dashed lines on the print Black ink comes off when you touch the print Vertical continuous lines on the printEdges of objects are stepped or not sharp Vertical lines of different colors Edges of objects are darker than expectedBronzing Horizontal lines at the end of a cut sheet print Colors are inaccurate White spots on the print Image is clipped Image is incomplete clipped at the bottom Some objects are missing from the printed image Lines appear stepped or jagged Lines are too thick, too thin or missing Lines are discontinuous Lines print double or in the wrong colors Lines are blurred Image Diagnostics Print Corrective action If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge Ink cartridge status messagesCannot insert a printhead Remove the printhead, see Remove a printhead on Clean the printheads Clean the printhead drop detector Ink system issues Power the printer on at the front panel Align the printheads Reinsert printheads procedure Image Quality Maintenance menu procedure Scanning errors during alignmentPrinthead status messages Ink system issues Troubleshooting general printer issues Printer seems slow Printer does not print Some Color Center options are unavailable Cannot access the HP UtilitySelect Advanced Web Services HP Utility Software Enable Communication failures between computer and printer Select Advanced Allow EWS On Cannot access the Embedded Web ServerThen Front panel options Resets Reset Automatic file system check No output when printing from Microsoft Visio Unavailable driver features when printing from QuarkXPressPrinter alerts General printer issues Message Recommendation Front-panel error messages Error code Recommendation 2Numerical error codes HP Customer Care Knowledge Center HP Professional Graphics ServicesHP Care Packs and Warranty Extensions Introduction Select Tools HP Proactive Support HP InstallationHP Proactive Support Contact HP Support View printer information Telephone number Printer specifications Minimum Maximum Functional specifications Ecological specifications Physical specificationsMemory specifications Power specifications Environmental specifications Acoustic specificationsTemperature range Humidity range Glossary Jetdirect Paper presetInk cartridge IP address Index Symbols/Numerics Job Enww