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HP Z5200 CQ113A#B1K manual 158

Models: Z5200 CQ113A#B1K

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Ink marks on the back of the paper	146
Vertical dotted or dashed lines on the print	146
Vertical continuous lines on the print	147
Black ink comes off when you touch the print	147
Edges of objects are stepped or not sharp	147
Edges of objects are darker than expected	148
Bronzing	148
Horizontal lines at the end of a cut sheet print	148
Vertical lines of different colors	148
White spots on the print	149
Colors are inaccurate	149
Color accuracy using EPS or PDF images in page layout applications	150
The image is incomplete (clipped at the bottom)	150
The image is clipped	150
Some objects are missing from the printed image	151
Lines are too thick, too thin or missing	152
Lines appear stepped or jagged	152
Lines print double or in the wrong colors	153
Lines are discontinuous	153
Lines are blurred	154
The Image Diagnostics Print	155
Corrective action	156
If you still have a problem	157
14 Troubleshooting ink cartridge and printhead issues	158
Cannot insert an ink cartridge	159
Ink cartridge status messages	159
Cannot insert a printhead	159
The front-panel display recommends reseating or replacing a printhead	160
Clean the printheads	160
Clean the printhead drop detector	161
Align the printheads	164
Reinsert printheads procedure	164
Image Quality Maintenance menu procedure	165
Scanning errors during alignment	165
Printhead status messages	165
15 Troubleshooting general printer issues	167
The printer does not print	168
The printer seems slow	168
Communication failures between computer and printer	169
Cannot access the HP Utility	169
Some Color Center options are unavailable	169
Cannot access the Embedded Web Server	170
Automatic file system check	170
No output when printing from Microsoft Visio 2003	171

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HP Z5200 CQ113A#B1K manual 158

Contents

HP Designjet Z5200ps Photo Printer Legal notices TrademarksTable of contents Paper handling Color management 102 115 158 173 Enww Introduction Safety precautions Your printers documentation Using this guideHP Start-up Kit IntroductionUse and maintenance TroubleshootingAccessories, support and specifications GlossaryPrinters main features Printers main componentsFront view Rear viewFront panel Printer software Printers internal printsIntroduction Installing the software Click Software Installation Choose which connection method to useConnect to a network Windows Connection type Speed Cable length Other factorsConnect directly to a computer Windows Uninstall the printer software Windows Connect to a network Mac OSPrinter sharing considerations Bonjour/Rendezvous connectionOpen the Mac OS X HP Designjet Installer icon Click ContinueTCP/IP connection Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printerUninstall the printer software Mac OS Personal settings Personalizing the printerTurn the printer on and off Change the language of the front-panel display Access the HP UtilityAccess the Embedded Web Server Password-protect the Embedded Web Server Click Set passwordChange the language of the HP Utility Change the language of the Embedded Web ServerChange the sleep mode setting Set the date and timeTurn the buzzer on and off Change the front-panel display contrastConfigure network settings Paper handling General advice Load a roll onto the spindlePaper handling Load a roll into the printer Easy loading procedure Paper handling Paper menu procedure Unload paper key procedure with paper on the roll Paper menu procedure with paper on the rollUnload a roll Select Paper load Select Load rollSelect Unload paper Roll out of paper procedureLoad a single sheet Load a single sheet Select Paper load Select Load sheet Unload paper key procedureUnload a single sheet Paper presets View information about the paperSelect Create New Paper Preset To install a downloaded paper presetTo create your own paper preset Advanced paper preset creation Select Paper Preset ManagementPaper handling Move the paper Skew checkMaintain the paper Change the drying timeTurn the automatic cutter on and off Feed and cut the paperPrinting Using the Embedded Web Server to print files Create a print jobSelect print quality Printing stored jobsSelect paper size Select margins options Custom paper sizesPrint with shortcuts Print on loaded paper Rescale a printPreview a print Print a draft If you have a high-resolution image High-quality printingPrint in gray shades If you have printhead problemsPrint 16-bit color images Print with no margins Rotate an imageRotate an image Print with crop lines Print on sheet paperUse paper economically AutorotateWhen does the printer try to nest pages? Nest jobs to save roll paperWhat pages can be nested? Which pages qualify for nesting?Use ink economically How long does the printer wait for another file?Color management What is color? Problem color in the computer worldProblem color in the computer world Solution color management Solution color management Color and your printer HP Embedded SpectrophotometerSummary of the color management process Calibrate Color calibrationCheck calibration status Color profiling Calibration from PhotoshopCreate your own profile Color management options Profile your monitorSynchronized color management with Photoshop Perform black point compensationColor management example with Photoshop Set the rendering intent Printer emulationHP Professional Pantone Emulation Color adjustment options Printing in colorPrinting in grayscale Color management scenarios Print a color photo for an exhibition Photoshop, PS driverColor management Options Rendering Intent select Perceptual Select Page SetupSet the Position and the Scaled Print Size you need Color management Color management Click OK Color management Check Monochrome Select Page Setup Color management Check Monochrome Print a digital album Aperture, PS driver Color management Select Black Point Compensation Print a digital album Aperture, PCL3 driver Color management Color management Proof the output on the monitor InDesign, PS driver Color management Proof the output on the printer QuarkXPress, PS driver Paper Size select Defined By DriverMode select Composite Output Options Model select Cmyk Color Options Mode select Composite Output Options Profile select Europe ISO Coated FOGRA27Check the Black Point Compensation check box Soft Proofing Rendering Intent select Relative ColorimetricColor management Job queue management Embedded Web Server job queue Job previewIdentify a job in the queue Select when to print a job in the queueTurn off the job queue Prioritize a job in the queue Delete a job from the queueReprint or copy a job in the queue Job status messagesCanceled by user Remove a holdPrinting Drying Cutting paper Ejecting PrintedRetrieving printer usage information Check ink and paper usage for a job Get printer accounting informationCheck printer usage statistics Request accounting data by E-mail Handling ink cartridges and printheads Ink menu procedure HP Utility proceduresAbout the ink cartridges Check ink cartridge statusRemove an ink cartridge Insert an ink cartridge About the printheads Check printhead statusRemove a printhead Remove a printhead Insert a printhead Carriage lid.printheads andInk Ink and printheads Maintaining the printer Replace the cutter Clean the exterior of the printerCheck printer status Replace the cutter Printer maintenance MaintenancePrinter Maintain the ink cartridges Move or store the printerUpdate the firmware Update the software Change the battery Printer maintenance kitsAccessories Cartridge Part number How to order supplies and accessoriesOrder ink supplies Paper type Length Width Part numbers Bond and Coated Paper Order paperPrinthead Part number Film Technical and Graphic Paper type Length Width Part numbersTechnical Paper Photographic Paper Proofing PaperBacklit Material Self-adhesive MaterialBanner and Sign Material Fabric/Textile MaterialFine Art Printing Material Name Download from HP Instant Printing Pro Order accessoriesName Product number Accessories Troubleshooting paper issues Paper issuesPaper cannot be loaded successfully Unsuccessful roll loadPaper loading error messages Paper type is not in the driverUnsuccessful sheet load Front-panel display message Suggested actionBlack ink is easily removed when touched Paper has jammed Paper has jammed Sheet stays in the printer when the print has been completed Prints do not fall neatly into the basketPaper is cut when the print has been completed Cutter does not cut wellRoll is loose on the spindle Strip stays on the output tray and generates jamsRecalibrating the paper advance procedure Return to default calibrationTroubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Whole image is blurry or grainy Paper is not flatHorizontal smears on the front of coated paper Print is scuffed or scratchedInk marks on the paper Vertical dotted or dashed lines on the print Ink marks on the back of the paperEdges of objects are stepped or not sharp Black ink comes off when you touch the printVertical continuous lines on the print Edges of objects are darker than expected BronzingHorizontal lines at the end of a cut sheet print Vertical lines of different colorsWhite spots on the print Colors are inaccurateImage is incomplete clipped at the bottom Image is clippedSome objects are missing from the printed image Lines are too thick, too thin or missing Lines appear stepped or jaggedLines print double or in the wrong colors Lines are discontinuousLines are blurred Image Diagnostics Print Corrective action If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert a printhead Cannot insert an ink cartridgeInk cartridge status messages Clean the printheads Remove the printhead, see Remove a printhead onClean the printhead drop detector Ink system issues Power the printer on at the front panel Reinsert printheads procedure Align the printheadsPrinthead status messages Image Quality Maintenance menu procedureScanning errors during alignment Ink system issues Troubleshooting general printer issues Printer does not print Printer seems slowCannot access the HP Utility Select Advanced Web Services HP Utility Software EnableCommunication failures between computer and printer Some Color Center options are unavailableCannot access the Embedded Web Server Then Front panel options Resets ResetAutomatic file system check Select Advanced Allow EWS OnPrinter alerts No output when printing from Microsoft VisioUnavailable driver features when printing from QuarkXPress General printer issues Front-panel error messages Message Recommendation2Numerical error codes Error code RecommendationHP Customer Care HP Professional Graphics Services HP Care Packs and Warranty ExtensionsIntroduction Knowledge CenterHP Installation HP Proactive SupportContact HP Support Select Tools HP Proactive SupportTelephone number View printer informationPrinter specifications Functional specifications Minimum MaximumPhysical specifications Memory specificationsPower specifications Ecological specificationsTemperature range Humidity range Environmental specificationsAcoustic specifications Glossary Paper preset Ink cartridgeIP address JetdirectSymbols/Numerics IndexJob Enww