If you still have a problem | HP Z5200 CQ113A#B1K specification

4.If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you when this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 161.

5.If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 105), or contact HP Support (see Contact HP Support on page 177).

If you still have a problem

If you still experience print-quality problems after applying the advice in this chapter, here are some further things that you can do:

● Try using a higher print-quality option. See Printing on page 43.

● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/Z5200ps/drivers/.

● If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with the RIP.

● Check that your printer's firmware is up to date. See Update the firmware on page 121.

● Check that you have the right settings in your software application. issuesquality

-Print

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HP Z5200 CQ113A#B1K manual If you still have a problem

Contents

HP Designjet Z5200ps Photo Printer Trademarks Legal notices Table of contents Paper handling Color management 102 115 158 173 Enww Introduction Introduction Safety precautionsYour printers documentation Using this guide HP Start-up Kit Glossary Use and maintenanceTroubleshooting Accessories, support and specifications Printers main components Printers main features Rear view Front view Front panel Printers internal prints Printer software Introduction Installing the software Connection type Speed Cable length Other factors Click Software InstallationChoose which connection method to use Connect to a network Windows Connect directly to a computer Windows Bonjour/Rendezvous connection Uninstall the printer software WindowsConnect to a network Mac OS Printer sharing considerations Click Continue Open the Mac OS X HP Designjet Installer icon TCP/IP connection Connect directly to a computer Mac OS Sharing the printer Uninstall the printer software Mac OS Uninstall the printer software Mac OS Personalizing the printer Personal settings Turn the printer on and off Change the language of the front-panel display Access the HP UtilityAccess the Embedded Web Server Change the language of the Embedded Web Server Password-protect the Embedded Web ServerClick Set password Change the language of the HP Utility Change the front-panel display contrast Change the sleep mode settingSet the date and time Turn the buzzer on and off Configure network settings Paper handling Load a roll onto the spindle General advice Paper handling Load a roll into the printer Easy loading procedure Paper handling Paper menu procedure Select Paper load Select Load roll Unload paper key procedure with paper on the rollPaper menu procedure with paper on the roll Unload a roll Select Unload paper Roll out of paper procedureLoad a single sheet Load a single sheet Select Paper load Select Load sheet Unload paper key procedureUnload a single sheet View information about the paper Paper presets Select Create New Paper Preset To install a downloaded paper presetTo create your own paper preset Select Paper Preset Management Advanced paper preset creation Paper handling Skew check Move the paper Change the drying time Maintain the paper Feed and cut the paper Turn the automatic cutter on and off Printing Create a print job Using the Embedded Web Server to print files Printing stored jobs Select print quality Select paper size Custom paper sizes Select margins options Print with shortcuts Rescale a print Print on loaded paper Preview a print Print a draft High-quality printing If you have a high-resolution image Print in gray shades If you have printhead problemsPrint 16-bit color images Rotate an image Print with no margins Rotate an image Autorotate Print with crop linesPrint on sheet paper Use paper economically Which pages qualify for nesting? When does the printer try to nest pages?Nest jobs to save roll paper What pages can be nested? How long does the printer wait for another file? Use ink economically Color management Problem color in the computer world What is color? Problem color in the computer world Solution color management Solution color management HP Embedded Spectrophotometer Color and your printer Summary of the color management process Calibrate Color calibrationCheck calibration status Calibration from Photoshop Color profiling Create your own profile Profile your monitor Color management options Synchronized color management with Photoshop Perform black point compensationColor management example with Photoshop Printer emulation Set the rendering intent HP Professional Pantone Emulation Printing in color Color adjustment options Printing in grayscale Print a color photo for an exhibition Photoshop, PS driver Color management scenarios Color management Options Rendering Intent select Perceptual Select Page SetupSet the Position and the Scaled Print Size you need Color management Color management Click OK Color management Check Monochrome Select Page Setup Color management Check Monochrome Print a digital album Aperture, PS driver Color management Select Black Point Compensation Print a digital album Aperture, PCL3 driver Color management Color management Proof the output on the monitor InDesign, PS driver Color management Paper Size select Defined By Driver Proof the output on the printer QuarkXPress, PS driver Mode select Composite Output Options Model select Cmyk Soft Proofing Rendering Intent select Relative Colorimetric Color Options Mode select CompositeOutput Options Profile select Europe ISO Coated FOGRA27 Check the Black Point Compensation check box Color management Job queue management Job preview Embedded Web Server job queue Identify a job in the queue Select when to print a job in the queueTurn off the job queue Job status messages Prioritize a job in the queueDelete a job from the queue Reprint or copy a job in the queue Printed Canceled by userRemove a hold Printing Drying Cutting paper Ejecting Retrieving printer usage information Check ink and paper usage for a job Get printer accounting informationCheck printer usage statistics Request accounting data by E-mail Handling ink cartridges and printheads Check ink cartridge status Ink menu procedureHP Utility procedures About the ink cartridges Remove an ink cartridge Insert an ink cartridge Check printhead status About the printheads Remove a printhead Remove a printhead Insert a printhead Carriage lid.printheads andInk Ink and printheads Maintaining the printer Replace the cutter Clean the exterior of the printerCheck printer status Replace the cutter Printer maintenance MaintenancePrinter Move or store the printer Maintain the ink cartridges Update the firmware Printer maintenance kits Update the software Change the battery Accessories Cartridge Part number How to order supplies and accessoriesOrder ink supplies Paper type Length Width Part numbers Bond and Coated Paper Order paperPrinthead Part number Film Technical and Graphic Paper type Length Width Part numbersTechnical Paper Proofing Paper Photographic Paper Fabric/Textile Material Backlit MaterialSelf-adhesive Material Banner and Sign Material Fine Art Printing Material Name Download from HP Instant Printing Pro Order accessoriesName Product number Accessories Paper issues Troubleshooting paper issues Unsuccessful roll load Paper cannot be loaded successfully Front-panel display message Suggested action Paper loading error messagesPaper type is not in the driver Unsuccessful sheet load Black ink is easily removed when touched Paper has jammed Paper has jammed Prints do not fall neatly into the basket Sheet stays in the printer when the print has been completed Strip stays on the output tray and generates jams Paper is cut when the print has been completedCutter does not cut well Roll is loose on the spindle Return to default calibration Recalibrating the paper advance procedure Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Paper is not flat Whole image is blurry or grainy Horizontal smears on the front of coated paper Print is scuffed or scratchedInk marks on the paper Ink marks on the back of the paper Vertical dotted or dashed lines on the print Edges of objects are stepped or not sharp Black ink comes off when you touch the printVertical continuous lines on the print Vertical lines of different colors Edges of objects are darker than expectedBronzing Horizontal lines at the end of a cut sheet print Colors are inaccurate White spots on the print Image is clipped Image is incomplete clipped at the bottom Some objects are missing from the printed image Lines appear stepped or jagged Lines are too thick, too thin or missing Lines are discontinuous Lines print double or in the wrong colors Lines are blurred Image Diagnostics Print Corrective action If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert a printhead Cannot insert an ink cartridgeInk cartridge status messages Remove the printhead, see Remove a printhead on Clean the printheads Clean the printhead drop detector Ink system issues Power the printer on at the front panel Align the printheads Reinsert printheads procedure Printhead status messages Image Quality Maintenance menu procedureScanning errors during alignment Ink system issues Troubleshooting general printer issues Printer seems slow Printer does not print Some Color Center options are unavailable Cannot access the HP UtilitySelect Advanced Web Services HP Utility Software Enable Communication failures between computer and printer Select Advanced Allow EWS On Cannot access the Embedded Web ServerThen Front panel options Resets Reset Automatic file system check Printer alerts No output when printing from Microsoft VisioUnavailable driver features when printing from QuarkXPress General printer issues Message Recommendation Front-panel error messages Error code Recommendation 2Numerical error codes HP Customer Care Knowledge Center HP Professional Graphics ServicesHP Care Packs and Warranty Extensions Introduction Select Tools HP Proactive Support HP InstallationHP Proactive Support Contact HP Support View printer information Telephone number Printer specifications Minimum Maximum Functional specifications Ecological specifications Physical specificationsMemory specifications Power specifications Temperature range Humidity range Environmental specificationsAcoustic specifications Glossary Jetdirect Paper presetInk cartridge IP address Index Symbols/Numerics Job Enww