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HP Z5200 CQ113A#B1K manual Troubleshooting paper issues, Paper issues

Models: Z5200 CQ113A#B1K

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12 Troubleshooting paper issues

Paper issues

●The paper cannot be loaded successfully

●The paper type is not in the driver

●The paper has jammed

●Prints do not fall neatly into the basket

●The sheet stays in the printer when the print has been completed

●The paper is cut when the print has been completed

●The cutter does not cut well

●The roll is loose on the spindle

●A strip stays on the output tray and generates jams

●Recalibrate the paper advance

132 Chapter 12 Troubleshooting paper issues

ENWW

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HP Z5200 CQ113A#B1K manual Troubleshooting paper issues, Paper issues

Contents

HP Designjet Z5200ps Photo Printer Legal notices TrademarksTable of contents Paper handling Color management 102 115 158 173 Enww Introduction HP Start-up Kit Safety precautionsYour printers documentation Using this guide IntroductionAccessories, support and specifications Use and maintenanceTroubleshooting GlossaryPrinters main features Printers main componentsFront view Rear viewFront panel Printer software Printers internal printsIntroduction Installing the software Connect to a network Windows Click Software InstallationChoose which connection method to use Connection type Speed Cable length Other factorsConnect directly to a computer Windows Printer sharing considerations Uninstall the printer software WindowsConnect to a network Mac OS Bonjour/Rendezvous connectionOpen the Mac OS X HP Designjet Installer icon Click ContinueTCP/IP connection Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printerUninstall the printer software Mac OS Personal settings Personalizing the printerTurn the printer on and off Access the Embedded Web Server Access the HP UtilityChange the language of the front-panel display Change the language of the HP Utility Password-protect the Embedded Web ServerClick Set password Change the language of the Embedded Web ServerTurn the buzzer on and off Change the sleep mode settingSet the date and time Change the front-panel display contrastConfigure network settings Paper handling General advice Load a roll onto the spindlePaper handling Load a roll into the printer Easy loading procedure Paper handling Paper menu procedure Unload a roll Unload paper key procedure with paper on the rollPaper menu procedure with paper on the roll Select Paper load Select Load rollLoad a single sheet Roll out of paper procedureSelect Unload paper Load a single sheet Select Paper load Unload a single sheet Unload paper key procedureSelect Load sheet Paper presets View information about the paperTo create your own paper preset To install a downloaded paper presetSelect Create New Paper Preset Advanced paper preset creation Select Paper Preset ManagementPaper handling Move the paper Skew checkMaintain the paper Change the drying timeTurn the automatic cutter on and off Feed and cut the paperPrinting Using the Embedded Web Server to print files Create a print jobSelect print quality Printing stored jobsSelect paper size Select margins options Custom paper sizesPrint with shortcuts Print on loaded paper Rescale a printPreview a print Print a draft If you have a high-resolution image High-quality printingPrint 16-bit color images If you have printhead problemsPrint in gray shades Print with no margins Rotate an imageRotate an image Use paper economically Print with crop linesPrint on sheet paper AutorotateWhat pages can be nested? When does the printer try to nest pages?Nest jobs to save roll paper Which pages qualify for nesting?Use ink economically How long does the printer wait for another file?Color management What is color? Problem color in the computer worldProblem color in the computer world Solution color management Solution color management Color and your printer HP Embedded SpectrophotometerSummary of the color management process Check calibration status Color calibrationCalibrate Color profiling Calibration from PhotoshopCreate your own profile Color management options Profile your monitorColor management example with Photoshop Perform black point compensationSynchronized color management with Photoshop Set the rendering intent Printer emulationHP Professional Pantone Emulation Color adjustment options Printing in colorPrinting in grayscale Color management scenarios Print a color photo for an exhibition Photoshop, PS driverColor management Set the Position and the Scaled Print Size you need Select Page SetupOptions Rendering Intent select Perceptual Color management Color management Click OK Color management Check Monochrome Select Page Setup Color management Check Monochrome Print a digital album Aperture, PS driver Color management Select Black Point Compensation Print a digital album Aperture, PCL3 driver Color management Color management Proof the output on the monitor InDesign, PS driver Color management Proof the output on the printer QuarkXPress, PS driver Paper Size select Defined By DriverMode select Composite Output Options Model select Cmyk Check the Black Point Compensation check box Color Options Mode select CompositeOutput Options Profile select Europe ISO Coated FOGRA27 Soft Proofing Rendering Intent select Relative ColorimetricColor management Job queue management Embedded Web Server job queue Job previewTurn off the job queue Select when to print a job in the queueIdentify a job in the queue Reprint or copy a job in the queue Prioritize a job in the queueDelete a job from the queue Job status messagesPrinting Drying Cutting paper Ejecting Canceled by userRemove a hold PrintedRetrieving printer usage information Check printer usage statistics Get printer accounting informationCheck ink and paper usage for a job Request accounting data by E-mail Handling ink cartridges and printheads About the ink cartridges Ink menu procedureHP Utility procedures Check ink cartridge statusRemove an ink cartridge Insert an ink cartridge About the printheads Check printhead statusRemove a printhead Remove a printhead Insert a printhead Carriage lid.printheads andInk Ink and printheads Maintaining the printer Check printer status Clean the exterior of the printerReplace the cutter Replace the cutter Printer maintenance MaintenancePrinter Maintain the ink cartridges Move or store the printerUpdate the firmware Update the software Change the battery Printer maintenance kitsAccessories Order ink supplies How to order supplies and accessoriesCartridge Part number Printhead Part number Order paperPaper type Length Width Part numbers Bond and Coated Paper Technical Paper Paper type Length Width Part numbersFilm Technical and Graphic Photographic Paper Proofing PaperBanner and Sign Material Backlit MaterialSelf-adhesive Material Fabric/Textile MaterialFine Art Printing Material Name Product number Order accessoriesName Download from HP Instant Printing Pro Accessories Troubleshooting paper issues Paper issuesPaper cannot be loaded successfully Unsuccessful roll loadUnsuccessful sheet load Paper loading error messagesPaper type is not in the driver Front-panel display message Suggested actionBlack ink is easily removed when touched Paper has jammed Paper has jammed Sheet stays in the printer when the print has been completed Prints do not fall neatly into the basketRoll is loose on the spindle Paper is cut when the print has been completedCutter does not cut well Strip stays on the output tray and generates jamsRecalibrating the paper advance procedure Return to default calibrationTroubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Whole image is blurry or grainy Paper is not flatInk marks on the paper Print is scuffed or scratchedHorizontal smears on the front of coated paper Vertical dotted or dashed lines on the print Ink marks on the back of the paperVertical continuous lines on the print Black ink comes off when you touch the printEdges of objects are stepped or not sharp Horizontal lines at the end of a cut sheet print Edges of objects are darker than expectedBronzing Vertical lines of different colorsWhite spots on the print Colors are inaccurateImage is incomplete clipped at the bottom Image is clippedSome objects are missing from the printed image Lines are too thick, too thin or missing Lines appear stepped or jaggedLines print double or in the wrong colors Lines are discontinuousLines are blurred Image Diagnostics Print Corrective action If you still have a problem Troubleshooting ink cartridge and printhead issues Ink cartridge status messages Cannot insert an ink cartridgeCannot insert a printhead Clean the printheads Remove the printhead, see Remove a printhead onClean the printhead drop detector Ink system issues Power the printer on at the front panel Reinsert printheads procedure Align the printheadsScanning errors during alignment Image Quality Maintenance menu procedurePrinthead status messages Ink system issues Troubleshooting general printer issues Printer does not print Printer seems slowCommunication failures between computer and printer Cannot access the HP UtilitySelect Advanced Web Services HP Utility Software Enable Some Color Center options are unavailableAutomatic file system check Cannot access the Embedded Web ServerThen Front panel options Resets Reset Select Advanced Allow EWS OnUnavailable driver features when printing from QuarkXPress No output when printing from Microsoft VisioPrinter alerts General printer issues Front-panel error messages Message Recommendation2Numerical error codes Error code RecommendationHP Customer Care Introduction HP Professional Graphics ServicesHP Care Packs and Warranty Extensions Knowledge CenterContact HP Support HP InstallationHP Proactive Support Select Tools HP Proactive SupportTelephone number View printer informationPrinter specifications Functional specifications Minimum MaximumPower specifications Physical specificationsMemory specifications Ecological specificationsAcoustic specifications Environmental specificationsTemperature range Humidity range Glossary IP address Paper presetInk cartridge JetdirectSymbols/Numerics IndexJob Enww