2Numerical error codes | HP Z5200 CQ113A#B1K guide

Front-panel errors

Table 16-1Text messages (continued)

Message	Recommendation

Replace [color] cartridge	Replace the cartridge. See Handling ink cartridges and
	printheads on page 105.

Reseat [color] cartridge	Remove and reinsert the same cartridge. See Handling ink
	cartridges and printheads on page 105.

Update: failed. Invalid file	Make sure that you have selected the correct firmware
	update file. Then try again to perform the update.

Table 16-2Numerical error codes

Error code	Recommendation

52:01	The printer needs internal cleaning. See Clean the printhead drop detector on page 161. If
	the problem persists, contact HP Support. See Contact HP Support on page 177.

61:01	The file format is wrong and the printer cannot process the job. If you are sending PostScript
	from Mac OS over a USB connection, select ASCII encoding in both the driver and the
	application. Check for the latest firmware and driver releases.

62, 63, 64, 65, 67	Check that the printer cables are well connected and the USB cable is of good quality. Try
	again to print the same file. Make sure you are using the correct driver for your printer.
	Update your printer's firmware. See Update the firmware on page 121.

74.1	Try the firmware update again. If possible, try to update over a network if the USB update
	failed. Do not try to use your computer while the update is in progress. If the problem
	persists, contact HP Support. See Contact HP Support on page 177.

75	A printer maintenance kit is required. See Printer maintenance kits on page 122.

78	You may be trying to print borderless on a paper type that does not support it. See Print with
	no margins on page 54.

79	Restart the printer. If the problem persists, update your printer's firmware. See Update the
	firmware on page 121. If the problem still persists, contact HP Support. See Contact HP
	Support on page 177.

81, 86, 87	There may be a paper jam. See The paper has jammed on page 136. If the problem persists,
	contact HP Support. See Contact HP Support on page 177.

94, 94.1	Restart color calibration. See Color calibration on page 66.

98	There may be a printhead problem. See Troubleshooting ink cartridge and printhead issues
	on page 158.

any other codes	Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
	on page 177.

174 Chapter 16 Front-panel error messages

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HP Z5200 CQ113A#B1K manual 2Numerical error codes, Error code Recommendation

Contents

HP Designjet Z5200ps Photo Printer Legal notices Trademarks Table of contents Paper handling Color management 102 115 158 173 Enww Introduction Safety precautions Your printers documentation Using this guideHP Start-up Kit Introduction Use and maintenance TroubleshootingAccessories, support and specifications Glossary Printers main features Printers main components Front view Rear view Front panel Printer software Printers internal prints Introduction Installing the software Click Software Installation Choose which connection method to useConnect to a network Windows Connection type Speed Cable length Other factors Connect directly to a computer Windows Uninstall the printer software Windows Connect to a network Mac OSPrinter sharing considerations Bonjour/Rendezvous connection Open the Mac OS X HP Designjet Installer icon Click Continue TCP/IP connection Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printer Uninstall the printer software Mac OS Personal settings Personalizing the printer Turn the printer on and off Access the Embedded Web Server Access the HP UtilityChange the language of the front-panel display Password-protect the Embedded Web Server Click Set passwordChange the language of the HP Utility Change the language of the Embedded Web Server Change the sleep mode setting Set the date and timeTurn the buzzer on and off Change the front-panel display contrast Configure network settings Paper handling General advice Load a roll onto the spindle Paper handling Load a roll into the printer Easy loading procedure Paper handling Paper menu procedure Unload paper key procedure with paper on the roll Paper menu procedure with paper on the rollUnload a roll Select Paper load Select Load roll Load a single sheet Roll out of paper procedureSelect Unload paper Load a single sheet Select Paper load Unload a single sheet Unload paper key procedureSelect Load sheet Paper presets View information about the paper To create your own paper preset To install a downloaded paper presetSelect Create New Paper Preset Advanced paper preset creation Select Paper Preset Management Paper handling Move the paper Skew check Maintain the paper Change the drying time Turn the automatic cutter on and off Feed and cut the paper Printing Using the Embedded Web Server to print files Create a print job Select print quality Printing stored jobs Select paper size Select margins options Custom paper sizes Print with shortcuts Print on loaded paper Rescale a print Preview a print Print a draft If you have a high-resolution image High-quality printing Print 16-bit color images If you have printhead problemsPrint in gray shades Print with no margins Rotate an image Rotate an image Print with crop lines Print on sheet paperUse paper economically Autorotate When does the printer try to nest pages? Nest jobs to save roll paperWhat pages can be nested? Which pages qualify for nesting? Use ink economically How long does the printer wait for another file? Color management What is color? Problem color in the computer world Problem color in the computer world Solution color management Solution color management Color and your printer HP Embedded Spectrophotometer Summary of the color management process Check calibration status Color calibrationCalibrate Color profiling Calibration from Photoshop Create your own profile Color management options Profile your monitor Color management example with Photoshop Perform black point compensationSynchronized color management with Photoshop Set the rendering intent Printer emulation HP Professional Pantone Emulation Color adjustment options Printing in color Printing in grayscale Color management scenarios Print a color photo for an exhibition Photoshop, PS driver Color management Set the Position and the Scaled Print Size you need Select Page SetupOptions Rendering Intent select Perceptual Color management Color management Click OK Color management Check Monochrome Select Page Setup Color management Check Monochrome Print a digital album Aperture, PS driver Color management Select Black Point Compensation Print a digital album Aperture, PCL3 driver Color management Color management Proof the output on the monitor InDesign, PS driver Color management Proof the output on the printer QuarkXPress, PS driver Paper Size select Defined By Driver Mode select Composite Output Options Model select Cmyk Color Options Mode select Composite Output Options Profile select Europe ISO Coated FOGRA27Check the Black Point Compensation check box Soft Proofing Rendering Intent select Relative Colorimetric Color management Job queue management Embedded Web Server job queue Job preview Turn off the job queue Select when to print a job in the queueIdentify a job in the queue Prioritize a job in the queue Delete a job from the queueReprint or copy a job in the queue Job status messages Canceled by user Remove a holdPrinting Drying Cutting paper Ejecting Printed Retrieving printer usage information Check printer usage statistics Get printer accounting informationCheck ink and paper usage for a job Request accounting data by E-mail Handling ink cartridges and printheads Ink menu procedure HP Utility proceduresAbout the ink cartridges Check ink cartridge status Remove an ink cartridge Insert an ink cartridge About the printheads Check printhead status Remove a printhead Remove a printhead Insert a printhead Carriage lid.printheads andInk Ink and printheads Maintaining the printer Check printer status Clean the exterior of the printerReplace the cutter Replace the cutter Printer maintenance MaintenancePrinter Maintain the ink cartridges Move or store the printer Update the firmware Update the software Change the battery Printer maintenance kits Accessories Order ink supplies How to order supplies and accessoriesCartridge Part number Printhead Part number Order paperPaper type Length Width Part numbers Bond and Coated Paper Technical Paper Paper type Length Width Part numbersFilm Technical and Graphic Photographic Paper Proofing Paper Backlit Material Self-adhesive MaterialBanner and Sign Material Fabric/Textile Material Fine Art Printing Material Name Product number Order accessoriesName Download from HP Instant Printing Pro Accessories Troubleshooting paper issues Paper issues Paper cannot be loaded successfully Unsuccessful roll load Paper loading error messages Paper type is not in the driverUnsuccessful sheet load Front-panel display message Suggested action Black ink is easily removed when touched Paper has jammed Paper has jammed Sheet stays in the printer when the print has been completed Prints do not fall neatly into the basket Paper is cut when the print has been completed Cutter does not cut wellRoll is loose on the spindle Strip stays on the output tray and generates jams Recalibrating the paper advance procedure Return to default calibration Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Whole image is blurry or grainy Paper is not flat Ink marks on the paper Print is scuffed or scratchedHorizontal smears on the front of coated paper Vertical dotted or dashed lines on the print Ink marks on the back of the paper Vertical continuous lines on the print Black ink comes off when you touch the printEdges of objects are stepped or not sharp Edges of objects are darker than expected BronzingHorizontal lines at the end of a cut sheet print Vertical lines of different colors White spots on the print Colors are inaccurate Image is incomplete clipped at the bottom Image is clipped Some objects are missing from the printed image Lines are too thick, too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Image Diagnostics Print Corrective action If you still have a problem Troubleshooting ink cartridge and printhead issues Ink cartridge status messages Cannot insert an ink cartridgeCannot insert a printhead Clean the printheads Remove the printhead, see Remove a printhead on Clean the printhead drop detector Ink system issues Power the printer on at the front panel Reinsert printheads procedure Align the printheads Scanning errors during alignment Image Quality Maintenance menu procedurePrinthead status messages Ink system issues Troubleshooting general printer issues Printer does not print Printer seems slow Cannot access the HP Utility Select Advanced Web Services HP Utility Software EnableCommunication failures between computer and printer Some Color Center options are unavailable Cannot access the Embedded Web Server Then Front panel options Resets ResetAutomatic file system check Select Advanced Allow EWS On Unavailable driver features when printing from QuarkXPress No output when printing from Microsoft VisioPrinter alerts General printer issues Front-panel error messages Message Recommendation 2Numerical error codes Error code Recommendation HP Customer Care HP Professional Graphics Services HP Care Packs and Warranty ExtensionsIntroduction Knowledge Center HP Installation HP Proactive SupportContact HP Support Select Tools HP Proactive Support Telephone number View printer information Printer specifications Functional specifications Minimum Maximum Physical specifications Memory specificationsPower specifications Ecological specifications Acoustic specifications Environmental specificationsTemperature range Humidity range Glossary Paper preset Ink cartridgeIP address Jetdirect Symbols/Numerics Index Job Enww