Troubleshooting general printer issues | HP Z5200 CQ113A#B1K

15 Troubleshooting general printer issues

●The printer does not print

●The printer seems slow

●Communication failures between computer and printer

●Cannot access the HP Utility

●Some Color Center options are unavailable

●Cannot access the Embedded Web Server

●Automatic file system check

●No output when printing from Microsoft Visio 2003

●Unavailable driver features when printing from QuarkXPress

●Printer alerts

General printer issues

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HP Z5200 CQ113A#B1K manual Troubleshooting general printer issues

Contents

HP Designjet Z5200ps Photo Printer Trademarks Legal notices Table of contents Paper handling Color management 102 115 158 173 Enww Introduction Your printers documentation Using this guide Safety precautionsHP Start-up Kit Introduction Troubleshooting Use and maintenanceAccessories, support and specifications Glossary Printers main components Printers main features Rear view Front view Front panel Printers internal prints Printer software Introduction Installing the software Choose which connection method to use Click Software InstallationConnect to a network Windows Connection type Speed Cable length Other factors Connect directly to a computer Windows Connect to a network Mac OS Uninstall the printer software WindowsPrinter sharing considerations Bonjour/Rendezvous connection Click Continue Open the Mac OS X HP Designjet Installer icon TCP/IP connection Connect directly to a computer Mac OS Sharing the printer Uninstall the printer software Mac OS Uninstall the printer software Mac OS Personalizing the printer Personal settings Turn the printer on and off Access the HP Utility Access the Embedded Web ServerChange the language of the front-panel display Click Set password Password-protect the Embedded Web ServerChange the language of the HP Utility Change the language of the Embedded Web Server Set the date and time Change the sleep mode settingTurn the buzzer on and off Change the front-panel display contrast Configure network settings Paper handling Load a roll onto the spindle General advice Paper handling Load a roll into the printer Easy loading procedure Paper handling Paper menu procedure Paper menu procedure with paper on the roll Unload paper key procedure with paper on the rollUnload a roll Select Paper load Select Load roll Roll out of paper procedure Load a single sheetSelect Unload paper Load a single sheet Select Paper load Unload paper key procedure Unload a single sheetSelect Load sheet View information about the paper Paper presets To install a downloaded paper preset To create your own paper presetSelect Create New Paper Preset Select Paper Preset Management Advanced paper preset creation Paper handling Skew check Move the paper Change the drying time Maintain the paper Feed and cut the paper Turn the automatic cutter on and off Printing Create a print job Using the Embedded Web Server to print files Printing stored jobs Select print quality Select paper size Custom paper sizes Select margins options Print with shortcuts Rescale a print Print on loaded paper Preview a print Print a draft High-quality printing If you have a high-resolution image If you have printhead problems Print 16-bit color imagesPrint in gray shades Rotate an image Print with no margins Rotate an image Print on sheet paper Print with crop linesUse paper economically Autorotate Nest jobs to save roll paper When does the printer try to nest pages?What pages can be nested? Which pages qualify for nesting? How long does the printer wait for another file? Use ink economically Color management Problem color in the computer world What is color? Problem color in the computer world Solution color management Solution color management HP Embedded Spectrophotometer Color and your printer Summary of the color management process Color calibration Check calibration statusCalibrate Calibration from Photoshop Color profiling Create your own profile Profile your monitor Color management options Perform black point compensation Color management example with PhotoshopSynchronized color management with Photoshop Printer emulation Set the rendering intent HP Professional Pantone Emulation Printing in color Color adjustment options Printing in grayscale Print a color photo for an exhibition Photoshop, PS driver Color management scenarios Color management Select Page Setup Set the Position and the Scaled Print Size you needOptions Rendering Intent select Perceptual Color management Color management Click OK Color management Check Monochrome Select Page Setup Color management Check Monochrome Print a digital album Aperture, PS driver Color management Select Black Point Compensation Print a digital album Aperture, PCL3 driver Color management Color management Proof the output on the monitor InDesign, PS driver Color management Paper Size select Defined By Driver Proof the output on the printer QuarkXPress, PS driver Mode select Composite Output Options Model select Cmyk Output Options Profile select Europe ISO Coated FOGRA27 Color Options Mode select CompositeCheck the Black Point Compensation check box Soft Proofing Rendering Intent select Relative Colorimetric Color management Job queue management Job preview Embedded Web Server job queue Select when to print a job in the queue Turn off the job queueIdentify a job in the queue Delete a job from the queue Prioritize a job in the queueReprint or copy a job in the queue Job status messages Remove a hold Canceled by userPrinting Drying Cutting paper Ejecting Printed Retrieving printer usage information Get printer accounting information Check printer usage statisticsCheck ink and paper usage for a job Request accounting data by E-mail Handling ink cartridges and printheads HP Utility procedures Ink menu procedureAbout the ink cartridges Check ink cartridge status Remove an ink cartridge Insert an ink cartridge Check printhead status About the printheads Remove a printhead Remove a printhead Insert a printhead Carriage lid.printheads andInk Ink and printheads Maintaining the printer Clean the exterior of the printer Check printer statusReplace the cutter Replace the cutter Printer maintenance MaintenancePrinter Move or store the printer Maintain the ink cartridges Update the firmware Printer maintenance kits Update the software Change the battery Accessories How to order supplies and accessories Order ink suppliesCartridge Part number Order paper Printhead Part numberPaper type Length Width Part numbers Bond and Coated Paper Paper type Length Width Part numbers Technical PaperFilm Technical and Graphic Proofing Paper Photographic Paper Self-adhesive Material Backlit MaterialBanner and Sign Material Fabric/Textile Material Fine Art Printing Material Order accessories Name Product numberName Download from HP Instant Printing Pro Accessories Paper issues Troubleshooting paper issues Unsuccessful roll load Paper cannot be loaded successfully Paper type is not in the driver Paper loading error messagesUnsuccessful sheet load Front-panel display message Suggested action Black ink is easily removed when touched Paper has jammed Paper has jammed Prints do not fall neatly into the basket Sheet stays in the printer when the print has been completed Cutter does not cut well Paper is cut when the print has been completedRoll is loose on the spindle Strip stays on the output tray and generates jams Return to default calibration Recalibrating the paper advance procedure Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Paper is not flat Whole image is blurry or grainy Print is scuffed or scratched Ink marks on the paperHorizontal smears on the front of coated paper Ink marks on the back of the paper Vertical dotted or dashed lines on the print Black ink comes off when you touch the print Vertical continuous lines on the printEdges of objects are stepped or not sharp Bronzing Edges of objects are darker than expectedHorizontal lines at the end of a cut sheet print Vertical lines of different colors Colors are inaccurate White spots on the print Image is clipped Image is incomplete clipped at the bottom Some objects are missing from the printed image Lines appear stepped or jagged Lines are too thick, too thin or missing Lines are discontinuous Lines print double or in the wrong colors Lines are blurred Image Diagnostics Print Corrective action If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge Ink cartridge status messagesCannot insert a printhead Remove the printhead, see Remove a printhead on Clean the printheads Clean the printhead drop detector Ink system issues Power the printer on at the front panel Align the printheads Reinsert printheads procedure Image Quality Maintenance menu procedure Scanning errors during alignmentPrinthead status messages Ink system issues Troubleshooting general printer issues Printer seems slow Printer does not print Select Advanced Web Services HP Utility Software Enable Cannot access the HP UtilityCommunication failures between computer and printer Some Color Center options are unavailable Then Front panel options Resets Reset Cannot access the Embedded Web ServerAutomatic file system check Select Advanced Allow EWS On No output when printing from Microsoft Visio Unavailable driver features when printing from QuarkXPressPrinter alerts General printer issues Message Recommendation Front-panel error messages Error code Recommendation 2Numerical error codes HP Customer Care HP Care Packs and Warranty Extensions HP Professional Graphics ServicesIntroduction Knowledge Center HP Proactive Support HP InstallationContact HP Support Select Tools HP Proactive Support View printer information Telephone number Printer specifications Minimum Maximum Functional specifications Memory specifications Physical specificationsPower specifications Ecological specifications Environmental specifications Acoustic specificationsTemperature range Humidity range Glossary Ink cartridge Paper presetIP address Jetdirect Index Symbols/Numerics Job Enww