Telephone number, View printer information | HP Z5200 CQ113A#B1K

HP Customer Care

●If you have installed third-party software drivers and RIPs, see their documentation.

●If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly:

◦The printer you are using (the product number and the serial number, found on the label at the back of the printer)

◦If there is an error code on the front panel, note it down; see Front-panel error messages on page 173

◦The printer's Service ID: at the front panel, select the Information menu icon , then

View printer information

◦The computer you are using

◦Any special equipment or software you are using (for example, spoolers, networks, switch- boxes, modems or special software drivers)

◦The cable you are using (by part number) and where you purchased it

◦The type of interface used on your printer (USB or network)

◦The software name and version you are currently using

◦If possible, print out the following reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report and “all pages above” from Service Information (see The printer's internal prints on page 7)

Telephone number

Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/ country/us/en/wwcontact_us.html.

178 Chapter 17 HP Customer Care

ENWW

Image 188

HP Z5200 CQ113A#B1K manual Telephone number, View printer information

Contents

HP Designjet Z5200ps Photo Printer Legal notices Trademarks Table of contents Paper handling Color management 102 115 158 173 Enww Introduction Safety precautions Your printers documentation Using this guideHP Start-up Kit Introduction Use and maintenance TroubleshootingAccessories, support and specifications Glossary Printers main features Printers main components Front view Rear view Front panel Printer software Printers internal prints Introduction Installing the software Click Software Installation Choose which connection method to useConnect to a network Windows Connection type Speed Cable length Other factors Connect directly to a computer Windows Uninstall the printer software Windows Connect to a network Mac OSPrinter sharing considerations Bonjour/Rendezvous connection Open the Mac OS X HP Designjet Installer icon Click Continue TCP/IP connection Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printer Uninstall the printer software Mac OS Personal settings Personalizing the printer Turn the printer on and off Change the language of the front-panel display Access the HP UtilityAccess the Embedded Web Server Password-protect the Embedded Web Server Click Set passwordChange the language of the HP Utility Change the language of the Embedded Web Server Change the sleep mode setting Set the date and timeTurn the buzzer on and off Change the front-panel display contrast Configure network settings Paper handling General advice Load a roll onto the spindle Paper handling Load a roll into the printer Easy loading procedure Paper handling Paper menu procedure Unload paper key procedure with paper on the roll Paper menu procedure with paper on the rollUnload a roll Select Paper load Select Load roll Select Unload paper Roll out of paper procedureLoad a single sheet Load a single sheet Select Paper load Select Load sheet Unload paper key procedureUnload a single sheet Paper presets View information about the paper Select Create New Paper Preset To install a downloaded paper presetTo create your own paper preset Advanced paper preset creation Select Paper Preset Management Paper handling Move the paper Skew check Maintain the paper Change the drying time Turn the automatic cutter on and off Feed and cut the paper Printing Using the Embedded Web Server to print files Create a print job Select print quality Printing stored jobs Select paper size Select margins options Custom paper sizes Print with shortcuts Print on loaded paper Rescale a print Preview a print Print a draft If you have a high-resolution image High-quality printing Print in gray shades If you have printhead problemsPrint 16-bit color images Print with no margins Rotate an image Rotate an image Print with crop lines Print on sheet paperUse paper economically Autorotate When does the printer try to nest pages? Nest jobs to save roll paperWhat pages can be nested? Which pages qualify for nesting? Use ink economically How long does the printer wait for another file? Color management What is color? Problem color in the computer world Problem color in the computer world Solution color management Solution color management Color and your printer HP Embedded Spectrophotometer Summary of the color management process Calibrate Color calibrationCheck calibration status Color profiling Calibration from Photoshop Create your own profile Color management options Profile your monitor Synchronized color management with Photoshop Perform black point compensationColor management example with Photoshop Set the rendering intent Printer emulation HP Professional Pantone Emulation Color adjustment options Printing in color Printing in grayscale Color management scenarios Print a color photo for an exhibition Photoshop, PS driver Color management Options Rendering Intent select Perceptual Select Page SetupSet the Position and the Scaled Print Size you need Color management Color management Click OK Color management Check Monochrome Select Page Setup Color management Check Monochrome Print a digital album Aperture, PS driver Color management Select Black Point Compensation Print a digital album Aperture, PCL3 driver Color management Color management Proof the output on the monitor InDesign, PS driver Color management Proof the output on the printer QuarkXPress, PS driver Paper Size select Defined By Driver Mode select Composite Output Options Model select Cmyk Color Options Mode select Composite Output Options Profile select Europe ISO Coated FOGRA27Check the Black Point Compensation check box Soft Proofing Rendering Intent select Relative Colorimetric Color management Job queue management Embedded Web Server job queue Job preview Identify a job in the queue Select when to print a job in the queueTurn off the job queue Prioritize a job in the queue Delete a job from the queueReprint or copy a job in the queue Job status messages Canceled by user Remove a holdPrinting Drying Cutting paper Ejecting Printed Retrieving printer usage information Check ink and paper usage for a job Get printer accounting informationCheck printer usage statistics Request accounting data by E-mail Handling ink cartridges and printheads Ink menu procedure HP Utility proceduresAbout the ink cartridges Check ink cartridge status Remove an ink cartridge Insert an ink cartridge About the printheads Check printhead status Remove a printhead Remove a printhead Insert a printhead Carriage lid.printheads andInk Ink and printheads Maintaining the printer Replace the cutter Clean the exterior of the printerCheck printer status Replace the cutter Printer maintenance MaintenancePrinter Maintain the ink cartridges Move or store the printer Update the firmware Update the software Change the battery Printer maintenance kits Accessories Cartridge Part number How to order supplies and accessoriesOrder ink supplies Paper type Length Width Part numbers Bond and Coated Paper Order paperPrinthead Part number Film Technical and Graphic Paper type Length Width Part numbersTechnical Paper Photographic Paper Proofing Paper Backlit Material Self-adhesive MaterialBanner and Sign Material Fabric/Textile Material Fine Art Printing Material Name Download from HP Instant Printing Pro Order accessoriesName Product number Accessories Troubleshooting paper issues Paper issues Paper cannot be loaded successfully Unsuccessful roll load Paper loading error messages Paper type is not in the driverUnsuccessful sheet load Front-panel display message Suggested action Black ink is easily removed when touched Paper has jammed Paper has jammed Sheet stays in the printer when the print has been completed Prints do not fall neatly into the basket Paper is cut when the print has been completed Cutter does not cut wellRoll is loose on the spindle Strip stays on the output tray and generates jams Recalibrating the paper advance procedure Return to default calibration Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Whole image is blurry or grainy Paper is not flat Horizontal smears on the front of coated paper Print is scuffed or scratchedInk marks on the paper Vertical dotted or dashed lines on the print Ink marks on the back of the paper Edges of objects are stepped or not sharp Black ink comes off when you touch the printVertical continuous lines on the print Edges of objects are darker than expected BronzingHorizontal lines at the end of a cut sheet print Vertical lines of different colors White spots on the print Colors are inaccurate Image is incomplete clipped at the bottom Image is clipped Some objects are missing from the printed image Lines are too thick, too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Image Diagnostics Print Corrective action If you still have a problem Troubleshooting ink cartridge and printhead issues Cannot insert a printhead Cannot insert an ink cartridgeInk cartridge status messages Clean the printheads Remove the printhead, see Remove a printhead on Clean the printhead drop detector Ink system issues Power the printer on at the front panel Reinsert printheads procedure Align the printheads Printhead status messages Image Quality Maintenance menu procedureScanning errors during alignment Ink system issues Troubleshooting general printer issues Printer does not print Printer seems slow Cannot access the HP Utility Select Advanced Web Services HP Utility Software EnableCommunication failures between computer and printer Some Color Center options are unavailable Cannot access the Embedded Web Server Then Front panel options Resets ResetAutomatic file system check Select Advanced Allow EWS On Printer alerts No output when printing from Microsoft VisioUnavailable driver features when printing from QuarkXPress General printer issues Front-panel error messages Message Recommendation 2Numerical error codes Error code Recommendation HP Customer Care HP Professional Graphics Services HP Care Packs and Warranty ExtensionsIntroduction Knowledge Center HP Installation HP Proactive SupportContact HP Support Select Tools HP Proactive Support Telephone number View printer information Printer specifications Functional specifications Minimum Maximum Physical specifications Memory specificationsPower specifications Ecological specifications Temperature range Humidity range Environmental specificationsAcoustic specifications Glossary Paper preset Ink cartridgeIP address Jetdirect Symbols/Numerics Index Job Enww