Canon MP 1000 Display Messages and Actions, Error Message Code Cause Action, 14-10Troubleshooting

Display Messages and Actions

This section describes the messages you see in the LCD display of your MultiPASS 1000.

❏The Error Code appears on the activity report.

	Error
Message	code	Cause	Action
BUSY/NO SIGNAL	# 005/	The telephone number	Try sending the document
	# 018	you dialed is busy.	at a later time.
		The other party’s fax	Contact the other party and
		is not working.	have them check their fax.
		The other party is not	Contact the other party and
		using a G3 machine.	have them send or receive the
			document using a G3
			machine.
		The touch tone/rotary	Set your MultiPASS 1000 to
		pulse setting on your	the setting that matches your
		MultiPASS 1000 is	telephone line. See page 9-2.
		incorrect.

The receiving fax did not answer within 35 seconds.

Contact the other party and have them check their fax. You can try to send the document manually. For an overseas call, add pauses to the registered number. See page 9-4.

CHANGE CARTRIDGE	The ink in the ink
	cartridge has run out.
	The ink in the cartridge
	is clogged.

Install a new ink cartridge. See page 13-9.

Clean the print head. See page 13-6.

CHECK DOCUMENT # 001 Document is jammed.

#011 The MultiPASS 1000 tried to receive instead of send because you did not feed the document properly.

The MultiPASS 1000 tried to poll another unit but the other fax did not have a document to send.

Remove the document you are trying to send or copy and start again.

Feed the document into the MultiPASS 1000 and start the operation again.

Contact the other party and have them set the document for polling.

14-10Troubleshooting Chapter 14