Canon MP 1000 manual Receiving Problems, 14-6Troubleshooting

The images you send are dirty or spotted

❏Make sure the document scanning glass is clean.

❏Clean the scanning glass. See Chapter 13, Maintaining the MultiPASS 1000, for details.

Receiving Problems

You cannot receive documents automatically

❏Make sure all the MultiPASS 1000 connections are secure.

❏Make sure the MultiPASS 1000 is set to receive documents automatically. See Chapter 7, Receiving Fax Documents.

❏Make sure you have printed out any documents received in memory. See Receiving Documents in Memory on page 7-7 for details.

❏Make sure paper is installed in the paper cassette.

❏Check the LCD display for an error message. See page 14-10 for details.

❏Print an activity report and check for an error code. See Printing Activity Reports on page 11-3.

You cannot receive documents manually

❏Make sure you have not fed a document into the Automatic Document Feeder (ADF).

❏Make sure you press START/COPY before hanging up the receiver.

❏Make sure you have printed out any documents received in memory. See Receiving Documents in Memory on page 7-7 for details.

❏Check the LCD display for an error message. See page 14-10 for details.

The images you receive are dirty or spotted

❏Make sure the other party’s fax machine is working properly.

❏Print a report and then make a copy on the MultiPASS 1000. If the image is OK, then the MultiPASS 1000 is operating properly. Contact the other party and have them check their machine.

14-6Troubleshooting Chapter 14