Canon MP 1000 manual 14-12Troubleshooting

	Error
Message	code Cause	Action

MEMORY FULL	# 037 The memory of the
	MultiPASS 1000 is full
	because it has received
	too many documents.
	The memory is full
	because you tried to
	send too many
	pages at once.

Print out any documents that are stored in memory. Then start the operation again. See page 7-7 for details.

Divide the documents and send each part separately. See page 5-10 for details.

MULTI TRANSACTION	Your MultiPASS 1000
ON	is sending to more than
	one location.

If you want the MultiPASS 1000 to continue, do nothing. If you want to stop sending, press STOP.

NO CONFID. TX	# 033 You cannot send a
	confidential document
	because the other
	party’s fax does not
	have confidential
	receiving capability.
	# 034 The confidential box
	number you specified
	does not exist in the
	other party’s fax.
	The memory of the
	other fax is full.

Have the other party use a Canon fax that has the confidential receiving feature.

Contact the other party to obtain the correct confidential box number.

Contact the other party and have them print out the documents already stored in the memory of their fax so you can send your document.

NO ORIGINAL	# 035 You cannot relay
RELAY TX	documents because the
	other party’s fax does
	not have relay capability.

Have the other party use a Canon fax that has relay capability.

#036 The other party did not set their fax to operate as a relay fax.

Contact the other party and have them make the appropriate settings in their fax.

You have specified	Contact the other party to
the wrong relay group	obtain the correct relay group
number.	number.
The memory of the	Contact the other party and
other fax is full.	have them print out the
	documents already stored in
	the memory of their fax so
	you can send your document.

14-12Troubleshooting Chapter 14