Problems and Solutions, Sending Problems

Problems and Solutions

This section lists common problems and their solutions.

❏Make sure you are feeding the document properly into the Automatic Document Feeder (ADF). See Chapter 4, Preparing Documents and Making Copies.

❏Make sure the other party has installed recording paper in their fax and that their fax is in the receive mode.

❏Make sure there is a dial tone when you lift the handset.

❏Make sure your dialing method, touch tone or pulse, is set correctly. See Chapter 9, Using Special Dialing, for details.

❏Print an activity report and check for an error code. See Printing Activity Reports on page 11-3.

❏Make sure the other unit is a Canon fax machine with relay capability.

❏Make sure you have registered your fax number in the MultiPASS 1000. See Chapter 3, Registering Information in the MultiPASS 1000.

❏Make sure your fax number is registered with the relay fax unit.

❏Make sure that the fax numbers of the receiving “final destinations” are registered with the relay fax.

❏Make sure the other unit is a Canon fax machine with confidential receiving capability.

❏Make sure the confidential mailbox number you entered matches that of the other party.

❏Make sure the other party has registered the mailbox to which you are sending.

❏See Chapter 10, Special Sending Procedures, for details on sending a confidential document.

Troubleshooting

Chapter 14

Troubleshooting 14-5