Error messages, Getting more help | Palm 755P instruction

C O M M O N Q U E S T I O N S

11

might be “Handspring” or “palmOne,” based on the device you’re upgrading from:

Windows:

C:\Program Files\Palm\device name

Mac:

Mac HD/Users/user name/Documents/ Palm/Users/device name

7Perform a hard reset (see Performing a hard reset).

8Sync to restore your Calendar, Contacts, Tasks, Memos, and Pics&Videos info.

9If the problem is resolved, begin reinstalling your third-party applications one at a time by double-clicking a single file in the original Backup subfolder that you renamed, and sync after each application you install.

10If the problem recurs, delete the last application you installed and report the problem to its developer.

Getting more help

Contact the author or vendor of the third-party software if you require further assistance.

Error messages

Your Treo smartphone is designed to minimize interruptions when a system error occurs. If your smartphone encounters a system error, it automatically resets itself and resumes functioning as normal. If possible, it even turns the phone back on if it was on before the error occurred.

Sometimes you might want to know more about an error. Your Treo smartphone uses a special interface to show error messages in greater detail.

1Press Phone .

2Enter #*#377, and then press Send

.

3Review the screen with details about the conditions that led up to the most recent automatic reset.

4Select OK.

NOTE Third-party developers create their own error messages. If you do not understand an error message, please contact the developer of the application for help.

C H A P T E R

E R R O R M E S S A G E S 251

Image 251

Palm 755P manual Error messages, Getting more help

Contents

User Guide Intellectual property notices Contents Documents To Go Professional 171 Memos 173 Voice Memo Using a phone headset113 Your memos and documents 169 N T E N T S Terms Important safety and legal information 257 Index Welcome Hardware Palm Software Installation CD included in the boxWhat’s in the box? What do I need to get started? Where to learn more E L C O M E Setting up This chapter Front view Palm Treo 755P smartphone overview Back view Sound On Installing the batteryRinger switch Top view Battery contacts Smartphone contacts Charging the battery A R G I N G T H E B a T T E R Y Battery icon Maximizing battery life Making your first call Turn down the screen brightness see Adjusting the brightness Adjusting call volume On , you hear three tones when programming is successful What’s my phone number? Setting up your computerVolume button Upgrading from another Palm OS device System requirements Palm may be replaced with palmOne or Handspring A P T E R Installing the desktop synchronization software Connecting your Treo smartphone to your computer Synchronizing information-the basics Press the sync button on the sync cable Sync button Moving around on your smartphone This chapter Center Up Left Right Down Moving around the screen5-way includes the following buttons Highlighting and selecting items Scrolling through screens Highlighting text Accessing command buttons Selecting menu items Selecting options in a pick list Entering lowercase and uppercase letters Using the keyboardBacklight Option Return Shift/Find Menu Space Alt Are entered using the Alt key Entering numbers, punctuation, and symbolsEntering other symbols and accented characters Alt Symbols and accented characters Calendar Using the quick buttonsOpening applications Phone Option Press Applications Using Applications View Your phone This chapter Waking up the screen Turning your smartphone on and off Turning your phone on and off Opening the Phone application Dialing using the onscreen Dial PadDialing using the keyboard Press Phone Making calls Select the number you want to dial Press Send to dial Dialing by contact name Select the phone number on the web page or in the message Press Center to make the callDialing from a web page or message Send and selecting Call Log from the Redial list Numbers From the Phone application’sCall, and then press Send again to dial Do one of the following Press Power/End Select Hang Up AllReceiving calls Ending a call To ignore a call, do one of the following Using voicemailSend the call to voicemail Press Power Setting up voicemail Listening to voicemail messages Voicemail notification What can I do when I’m on a call? Mutes the microphone so that you cannot be heard Switching applications during a call Enter the information for the entry Select Done Saving phone numbersSelect Add Contact Answering a second call call waiting When the Dial another call prompt appears, select YesMaking a second call Making a conference call Ignore with TextTo hang up the current call and answer Send While in Flash mode, do any of the following Using Flash mode during a callPress Power/End Forwarding calls Press Send from Active Call View Press Send to turn on call forwarding Viewing minutes Defining favorite Usage ButtonsFor example, to forward calls to 724155551234 Press Phone Use the 5-way to select a blank favorite button Creating a speed-dial favorite button Select Edit Favorites Button on the Record menu Select OKEditing a favorite button Select Delete Select OK Using a phoneHeadset Deleting a favorite button Connecting to a Bluetooth hands-free device Using a wired headset Press Applications and select Select Hands-free Setup Using a Bluetooth hands-free device Press Applications and select Prefs Select Hands-free Customizing advanced settings for your hands-free device Customizing the Phone application’s Main View Customizing phone settings Selecting ringtones Selecting Phone alert tones Creating and managing ringtonesWay Assigning a caller ID ringtone Adjusting ringer volumeSelect alert tones from the following pick lists Assigning a caller ID photo Setting your dialing preferences Choosing your privacy settings Enabling TTY Turning on the HAC Setting Check the Hearing Aid Compatibility box Manually selecting the wireless bandWhat are all those icons? Your phone is off Area, No Service, Extended O U R P H O N E U R P H O N E A P T E R Your email and other messages This chapter Check messages from multiple email addresses VersaMail Which application should I use?Want to… Use this app… How do I get started? Wireless Sync application Press Wireless Sync Setting up Wireless Sync to work with Internet email Password Enter the password for your Wireless Sync account Setting up Wireless Sync to work with corporate email When the Congratulations message appears, select Done When the Congratulations message appears, select Done Press Wireless Sync VersaMail application SBC/PacBell SBC/Prodigy Speakeasy USA.net Verizon DSL Yahoo Apple.Mac AT&T Global AT&T Worldnet ESMTP, SSL Your system administrator or ISP, and then select Next Enter the subject and message text Settings, select Advanced, and then enter those settingsCreating and sending email messages Attaching ringtones Adding attachments to your email messagesAttaching photos and videos Red paper clip icon in the upper-right corner Receiving and viewing email messages Attaching other types of files Viewing attachments Deleting selected messages from the Inbox Managing your messages Deleting messages by date Switching accountsCustomizing your email settings Press Menu Select Delete on the Message menu Select OK, and then select Get Mail Set preferences for how and whenSelect Auto Sync Scheduling Auto Sync Check the Alert me of new mail box Setting preferences for getting messagesSelecting alert tones Attaching a signature to a message Unread messages Imap accountsMessage Format Sets the format for messages you retrieve Working with Microsoft Exchange ActiveSync MessagingSelect Signature Check the Attach Signature box Enter your signature information, and then select OK Select New Select the To field to address the message Creating and sending a text messagePress Applications and select Messaging Sound clips Creating and sending a multimedia messageVideos Ringtones Select Add Media Select New Receiving messages Record new Record a sound clip of up to 1 minute Using links in messages Deleting messages Saved pictures later by pressingApplications and selecting Pics&Videos Arranging your messages Message with the chat icon Chatting with Messaging Create chats from messages Indicate Automatically collect MMS Even when roaming Indicate whetherShow timestamps in chats Indicate Display my name in chat window as What are all those icons? A P T E R Your connections to the web and wireless devices This chapter Press Applications and select Web Web browserViewing a web E B B R O W S E R Creating a bookmark Goes to your home Select Edit Bookmarks on the Bookmarks menu Saving aViewing bookmarks or saved pages Editing or deleting a bookmark or saved Videos MP4, 3G2, ASF, WMV Ringtones Select Edit Bookmarks from the Bookmarks menuEnter a title for this page of bookmarks Downloading files from a web Play Streaming files from a web Finding text on a web Customizing your web browser settingsCopying text from a web Returning to recently viewed pages Select General and set any of the following preferences Home Page Sets the page that appears when you select Select Advanced and set any of the following preferences Disable cascading style sheets Installing the VZAccess Manager software BroadbandAccess Connect Getting help with VZAccess Manager software On the Installation Complete screen, click Finish Click Disconnect Click the VZAccess Manager icon on your computer desktopTerminating a BroadbandAccess Connect Internet session On your computer, go to the VZAccess Manager window Select Trusted Devices Applications and select BluetoothOn your smartphone, press Connections with Bluetooth devices Select Setup Devices Select Trusted Devices Press Applications and select Bluetooth Select Bluetooth On Accepting a connection from another Bluetooth device A P T E R A P T E R Your photos, videos, and music Camera and Camcorder Pics & Videos Pocket Tunes Press Applications and select Camera Camera CamcorderTaking a picture Press Applications and select Camcorder Recording a video A P T E R Customizing your Camera settings Select the album that contains the picture you want to see Pics & VideosViewing a picture Press Applications and select Pics&Videos Select the album that contains the video you want to see Press Right or Left to scroll to the next item in the albumViewing a video 3GP 3G2 MPEG-4 video + Qcelp audio + 3g2 file type MP4 Select Share Sending pictures or videos Copying a picture or video Rotating a picture Organizing pictures and videosSaving a picture as wallpaper Adding a picture to a contact entry Mac Deleting a picture or videoViewing pictures and videos on your computer Windows On your computer, open Windows Media Player, and then click Setting up Windows Media Player for MP3Pocket Tunes Applications and select pTunes Select Preferences Setting up iTunes for MP3 Transferring MP3 files from your computer Listening to music on your Treo smartphone Transferring music from a CD to your smartphoneSelect Rip Music Choose Song and select a song from the list Press Applications and select pTunes Editing a playlist Press Applications and select pTunes Creating a playlistSelect Save List Your personal information organizer Contacts Calendar World Clock Tasks Adding a contact ContactsPress Phone Select the Contacts favorite button Select New Contact Viewing or changing contact information Select Photos to add an existing picture to this contactWith private entries for more info After you enter all the information, select Done Defining your business card CalendarDeleting a contact Displaying your calendar Creating an event Creating an untimed event Adding an alarm to an eventSelect OK Type of time units Number of time units Interval Scheduling a repeating eventCreate an event, and then select it Select Details Select Other to define a custom Delete Removes the event from your calendar Select OK Color-coding your scheduleEditing or deleting an event Select the event you want to edit or delete Select Details Select Day and set any of the following Day View options Customizing display options for your calendar Selecting alarm tones Selecting cities Default Alarm The default timeframe for the alarm fieldWorld Clock Adding cities Setting an alarmPress Applications and select World Clock Adding a task Press Applications and select Tasks Setting task priority, due date, and other detailsTasks Checking off a task Organizing your tasks Today, Last 7 Days, Next 7 Days, or Past Due Customizing Tasks Deleting a task Manage Word, Excel Improve productivity by taking Your memos and documents Documents To Go Professional Voice Memo Memos Documents To Go Professional Select the document you want from the list Opening a documentDocuments Enter the text you want to appear in the memo Select Done MemosVoice Memo Creating a memo Press Applications and select Memos Press Applications and select Voice Memo Creating a voice memo Press Center to pause or stop playback O U R M E M O S a N D D O C U M E N T S Your application and info management tools This chapter Continue the search Using FindViewing and using the alerts Calculator Basic Mode Advanced Mode-Math Length Length conversions for metric and English values Installing applicationsSelecting functions in Advanced Calculator Mode My Treo Installing bonus software from My Treo on your smartphoneInstalling applications from the Internet Installing other third-party applications from a computer Installing bonus software from My Palm on your computer Removing applications Press Menu Select Info on the App menu Viewing application infoManually deleting applications Sending info over a Bluetooth wireless connection Sending information with Bluetooth wireless technology Press Applications and select Bluetooth Select Bluetooth On Beaming information If the Ringer switch is set to Sound Beaming an application Beaming an entry Receiving beamed information Changing which applications sync Synchronizing information- advanced MAC only Setting up a Bluetooth connection for synchronization Press Applications and select HotSync Select Setup Devices Select HotSync SetupSynchronizing over a Bluetooth connection Applications and select HotSync Synchronizing over an infrared connection Synchronizing using Wireless Sync A P T E R Inserting an expansion card Using expansion cards Removing an expansion card Open the door of the expansion card Slot Opening applications on an expansion card Accessing items stored on an expansion card Press Applications Formatting an expansion card Viewing expansion card informationCard Info Select Card Info Press Menu Select Format Card from the Card menu Select OK A P T E R Your personal settings This chapter Silencing sounds System sound settingsSlide the Ringer switch to Sound Setting system volume levels Changing the screen font Display and appearance settingsAdjusting the brightness Press Applications and select Prefs Setting display formatsSmall Large bold Select a color scheme from the list Select Done Applications settingsPress Applications and select Prefs Select Touchscreen Displaying applications by category Select default applications for specific tasksArranging applications by category Press Menu Select Category on the App menu Reassigning buttons Changing default applications Locking your smartphone and info Press Applications and select Prefs Select Default Apps Locking your keyboard Keyguard Select Keyguard Check any of the following boxes Incoming calls received DisablesScreen when the phone rings. You must Locking your screen Locking your smartphone Uncheck the On phone power off boxEnter your lock code to change this setting Select OK twice Select one of the following Phone Lock options Select the Auto Lock Device box Select the Password boxPress Applications and select Security Hiding or masking all private entries Select Lock & Turn Off to lock your smartphone immediatelyWorking with private entries Entering owner information Select Lost PasswordViewing all private records Security and Palm Desktop software Windows Press Applications and select Prefs Select Date & Time System settingsSetting the date and time On a call, dim backlight after Optimizing power settings Connecting to a virtual private network Connection settings Common questions This chapter StartProgramsPalmSafe HotSync UpgradingOn your computer, click P G R a D I N G Desktop software installation Performing a hard reset Resetting your smartphonePerforming a soft reset Performing a system reset S E T T I N G Y O U R S M a R T P H O N E Replacing the battery Screen appears blank Screen Palm Desktop info is damaged, you can SynchronizationThere’s a blinking bell in the upper-left corner Can’t find my user folder HotSync Manager Palm Desktop software does not respond to a sync attemptMake sure that HotSync manager is running Mac HD/Users/user name/Documents/ Palm/Users/device name Synchronization starts but stops without finishing\Program Files\Palm\device name Palm Desktop software, and then click Change/Remove Synchronize Have duplicate entries in Microsoft Outlook after I sync Calendar, Contacts, Notes, and Tasks to be available offline My appointments show up in the wrong time slot after I sync If you’re using Microsoft Outlook sold separatelyClick Change Select Desktop overwrites handheld, and then click OK Uncheck the New events use time zones box if it’s checked If you’re using Palm Desktop softwareCalendar Other person hears an echo Signal strength is weakPhone My smartphone won’t connect to the mobile network Hear static or interference My smartphone hangs up when I hold it to my earHear my own voice echo My voice is too quiet on the other end Preferences Select Clear Voicemail Icon My phone seems to turn off by itself Confirm all the following Hands-free devices Can’t send or receive text messages Can’t tell if data services are available Can’t send or receive multimedia MMS messages Web Either of these icons, press Can’t access a webMy smartphone won’t connect to the Internet It takes a long time for a web page to load Secure site refuses to permit a transaction CameraAn image or map is too small on my screen Making room on your Treo smartphone Third-party applications Getting more help Error messages O M M O N Q U E S T I O N S Terms Evdo Evolution Data Optimized Device nameDial-up networking DUN Dialog box Option key NationalAccessPalm Quick Install MMS Multimedia Messaging System Streaming SMS Short Messaging ServicePix Place Slide FCC Notice Important safety and legal information Battery safety information Waste disposal Page Specifications Specification S Specification S Specification S 104 188, 236 accessingIndex 215 Calls 72, 76 168 129180 143 To 60 185 Installing 181-183 211109 208 189 Bell 179 Playing122 Beaming 248 Service 75, 124187 186 203 Restoring factory defaults for212 Calculator icon 180 calculator modes 180 calendar 150 104 Tasks and 166, 167 102210 216 For 54 222124, 253 183 Coverage area 19, 44, 69 21987, 124 103 205 Albums 143 Email 96Photos 136, 143 233 Photos 135, 138 Dial Pad 37, 45 123Events 67, 156, 161 Dialing 45-48, 53, 71 Attaching voice memos to Troubleshooting 244 viewing attachments171 138 For 156 Passwords 51, 217 162Errors 235, 242 Displaying 67, 156 Finding 200, 249 opening files on 172 renamingFrom Viewing information about Extended Network message Feedback 240 fields 32, 35 file types Email 95, 96 forwarding phone calls 57 freeing disk space 217Formatting 202 Losing 202, 217 139123 Entering 21, 36-37 Text 33 Saving 107 22, 183 123, 124, 253198 36-37 Treo smartphone 216 M4V files 140 Mac systems Installing applications from145, 146, 148 uninstalling desktop Links 181 173Masks 214 Memory 123, 160 79, 94 82, 83, 101, 153196 116 116, 122 Note button 154 notes 145Mute button Names 117 157 Installing 22, 183, 227 Microsoft Exchange 213, 216 Forgetting 83, 217218 CD 8 61, 64 Ending 49, 52, 55Dialing 45-48, 53 Making 45, 53, 55 Photo albums 135, 139 Entering 45-48, 6672, 73 161 Sending 93, 135, 136 Music 120 Pausing 120, 138149 182 181 Stopping 107, 149 Redialing most recent number Saving Renaming expansion cards251 136 93, 103 Disabling 53, 214 Contacts 46, 66Text 121 Text 33, 107 Messages 49, 101 168 Passwords 51, 217Email 92, 106 Box 67 241 186 Screen 162 Resetting 217213 Naming 24, 63 Photos 133 Symbols 37, 38 197 Static 241Sounds 103, 163 Information 23, 177 185 191-193 Tasks list 33, 156, 166, 167 System resets 225, 228, 242Setting preferences for Viewing due dates for 167 27 Tasks button Trusted Devices button 127 250-251third-party utilities 23, 219 third-party VPN client Message 75 VersaMail From Setting up accounts for 89, 90Untimed events 158, 159 Untimed Events check box Updating USB ports Sending 135, 138 Adding 136Playing 120, 138 173-175 208 Volume button 13, 20, 69 volume conversions124-126 Selecting home page for 121-123 Accessing 115, 117121 83, 85 Wrap Search check box Year View N D E