• Troubleshooting
36
Error Codes Code Short Description Full Description
10 Arm did not return to
top position The vacuum picking arm did not return to the top position within 10
seconds after a command was sent out. The vacuum picking arm
must return to the top position after each action. This indicates an
obstruction or mechanical failure prevented the vacuum picking arm
from completing the requested action.
11 Arm did not detect
specified location in the
allotted time
when the vacuum picking arm has failed to detect anything
(including the bottom of the bin) within 10 seconds after attempting
to pick up a disc. This would apply to inserting a disc in a drive and
not detecting anything within 10 seconds if the Z Maneuver feature
is disabled. This error indicates that an obstruction, missing
component or mechanical failure has prevented the vacuum picking
arm from detecting a disc, drive, etc to perform the assigned task.
12 Unable to move to the
next input/output bin The vacuum picking arm did not travel to its destination input/output
bin from any other bin within 10 seconds. This error indicates that an
obstruction or mechanical failure has prevented the vacuum picking
arm from rotating to the assigned input/output bin.
13 Unable to move into the
drop disc position The vacuum picking arm did not reach the “drop” position within 4
seconds when placing a disc to output bin. The “drop” position
represents the safe distance between the vacuum picking arm and
the spindle where the disc can be placed securely onto the spindle.
This error indicates that an obstruction, missing component or
mechanical failure has prevented the vacuum picking arm from
performing the assigned task.
14 Unable to perform the
horizontal Z Maneuver
from bin # 1 to the
starting point
The vacuum picking arm did not reach the horizontal starting
position for placing a disc into the appropriate drive starting from
spindle bin #1 within 4 seconds during the insert process. (This error
is only shown when the Z Maneuver is enabled).
15 Unable to perform the
horizontal Z Maneuver
from the starting point
to the original position
The vacuum picking arm did not reach the drive position within 4
seconds from the Z position starting point. This takes place when the
vacuum picking arm has descended to the appropriate drive location
and should move horizontally to center the disc over the opened
drive tray but fails to do so in the specified allotted time. (This error
is only shown when the Z Maneuver is enabled).
16 Unable to perform
vertical Z Maneuver
while placing disc in
drive tray
The vacuum picking arm did not descend and place the disc into the
opened drive tray within 4 seconds after the vacuum picking arm has
centered the disc above the opened drive tray. (this error is only
shown when the Z Maneuver is enabled).
17 Unable to perform the
horizontal Z Maneuver
from the original
position to the starting
point
The vacuum picking arm did not return to starting horizontal position
for the reverse Z Maneuver within 4 seconds to return the disc to the
output bin. (This error is only shown when the Z Maneuver is
enabled).
20 Input bin empty All of the input bins are empty. This error commonly comes up every
time the autoloader does not detect any more blank media to load
into the drives. If this error arises and you are finished, press the left
arrow to end the copy process. If you are not finished, restack the
blank media from the first input bin to the remaining bins as needed
and push the right arrow key to continue the duplicating procedure.
21 Input bin missing The current input bin is missing. This error indicates that an
obstruction, missing component or mechanical failure has prevented
the vacuum picking arm from detecting the input bin to perform the
assigned task.