3Com 3CR990-TX-97, 3CR990-TX-95 Troubleshooting the NIC Installation, Problems/Error Messages

132CHAPTER 8: TROUBLESHOOTING THE NIC

5Click the Support tab. The Support screen appears.

6Click Support Databases to display customer support databases about the NIC in three categories:

Release notes—Display tips about installing and using the NIC.

Frequently asked questions—Display common questions asked by customers and answered by 3Com support experts.

Knowledgebase topics—Display NIC compatibility topics.

Troubleshooting the NIC Installation

If you encounter any of the following problems or error messages, follow the steps in Cleaning Up a Failed Installation on page 132 to resolve the problem.

Problems/Error Messages

■A red X or a A yellow exclamation point (!) appears by the name of the NIC in the Windows Device Manager.

■The Network Neighborhood icon does not appear on the Windows desktop.

■The NIC does not appear in the Network Configuration or Properties window.

■Error: “This device is not present, not working properly, or does not have all of the driver installed. Code 22.”

■Error: “Windows was unable to locate a driver for this device.”

■Error: “You have selected a plug and play adapter. Please turn off your machine an install the adapter. Then turn on your machine and reinstall.”

Cleaning Up a Failed Installation

If the network driver installation failed, follow the steps below to clean up your system and install the NIC correctly.

This procedure:

■Removes all 3CR990 NICs from your system.

■Removes the 3Com NIC Diagnostics program.